We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

more options

why can't i watch live streaming videos at http://www.ittf.com/ittv/ (replayed videos is ok), always got this: "This XML file does not appear to have any style information associated with it. The document tree is shown below.

     <data><token auth="db.bLcTcWbIaBbVdFabdtdWaQdIbCbYa4ci-bsLWia-E-eS-yyHpIGrCJoD-k6ka&p=24&e=145975&u=&t=livevideo&l=&a=&c=VN&i=&q=&k=" url="cp37665.live.edgefcs.net/live" stream="ittv_sweden_1@s155297" status="0" statustext="success" aifp="v001" comment="success"/></data>"
why can't i watch live streaming videos at http://www.ittf.com/ittv/ (replayed videos is ok), always got this: "This XML file does not appear to have any style information associated with it. The document tree is shown below. <data><token auth="db.bLcTcWbIaBbVdFabdtdWaQdIbCbYa4ci-bsLWia-E-eS-yyHpIGrCJoD-k6ka&p=24&e=145975&u=&t=livevideo&l=&a=&c=VN&i=&q=&k=" url="cp37665.live.edgefcs.net/live" stream="ittv_sweden_1@s155297" status="0" statustext="success" aifp="v001" comment="success"/></data>"

All Replies (1)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.