We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

inability to view my downloads

  • 5 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

I am able to download files but i am not able to view them. The downloads are inactive in the download list thus not able to open them.

I am able to download files but i am not able to view them. The downloads are inactive in the download list thus not able to open them.

All Replies (5)

more options

Are the files saved to your hard drive?

If not then you may have to check your security software to make sure that it isn't lbocking the files.

more options

Yes they are saved in my hard drive. But i am unable to open them

Gewysig op deur Valita4

more options

Does this also happen on the about:downloads page?
You can open this page via the location bar.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
more options

It still has the same problem even after all that

more options

What do you see if you right-click such an entry?

If Open Containing Folder is grayed then this usually means that the file is not or no longer in the original download location or there might be a problem with the command to open files.