Firefox 23.0.1 keeps loading the YouTube page and prevents access to My Profile
I do not know if this is a problem with the Firefox browser version 23.0.!But the problem of Firefox it keeps loading the YouTube page and even I can not do anything because there was a message saying still loading the YouTube page!
go to my topic http://support.emsisoft.com/topic/12328-strange-new-problem-in-access-to-youtube/
All Replies (20)
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
You can try basic steps like these in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
here you go
Application Basics
Name Firefox
Version 23.0.1
User Agent Mozilla/5.0 (Windows NT 5.1; rv:23.0) Gecko/20100101 Firefox/23.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
RealDownloader 1.3.3 true {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.disk.smart_size_cached_value 358400
browser.places.smartBookmarksVersion 4
browser.startup.homepage_override.buildID 20130814063812
browser.startup.homepage_override.mstone 23.0.1
dom.mozApps.used true
extensions.lastAppVersion 23.0.1
network.cookie.prefsMigrated true
places.history.expiration.transient_current_max_pages 13196
plugin.disable_full_page_plugin_for_types application/pdf
plugin.importedState true
privacy.sanitize.migrateFx3Prefs true
Graphics
Adapter Description Mobile Intel(R) 945 Express Chipset Family
Adapter Drivers igxprd32
Adapter RAM Unknown
Device ID 0x27ae
Direct2D Enabled Blocked for your graphics driver version.
DirectWrite Enabled false (0.0.0.0)
Driver Date 2-15-2008
Driver Version 6.14.10.4926
GPU #2 Active false
GPU Accelerated Windows 0/1 Basic
Vendor ID 0x8086
WebGL Renderer Google Inc. -- ANGLE (Mobile Intel(R) 945 Express Chipset Family)
AzureCanvasBackend skia
AzureContentBackend none
AzureFallbackCanvasBackend cairo
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 0
Library Versions
Expected minimum version
Version in use
NSPR 4.10 4.10
NSS 3.15 Basic ECC 3.15 Basic ECC
NSSSMIME 3.15 Basic ECC 3.15 Basic ECC
NSSSSL 3.15 Basic ECC 3.15 Basic ECC
NSSUTIL 3.15 3.15
Did the clear cache cor-el stated help in anyway?
yep cache clear out already
Gewysig op
If you disable your RealPlayer/RealDownloaders plugins and extensions, does that make any difference?
orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category
Usually a link will appear above a disabled extension to restart Firefox. You can complete your work on the add-ons page and click the link as the last step.
i have RealDownloaders plugins But disabling did not help!But I think that the problem is temporarily solved!Following the cor-el instructions / clean up my system using CCleaner program.
Gewysig op
Could you test in a new profile?
Exit Firefox and start up in the Profile Manager by pasting the following into the Run box on the Windows Start menu and pressing Enter:
firefox.exe -P
Click the Create Profile button and accept the suggested location. (To avoid data loss do not choose the location of any existing folder containing data.) Then Start Firefox using the new profile. (More info on the Profile Manager: Profile Manager - Create, remove or switch Firefox profiles)
Any difference on Youtube?
After testing, to switch back to your regular profile, exit Firefox, start up the profile manager, select your regular profile, and Start Firefox.
I recommend not deleting any profiles without first making a backup of all of them, just in case something were to go wrong during the deletion process.
I have tried so many ways using the CCleaner program and switch the status of Firefox from normal mode to "safe mode" but this did not help even with the "safe mode" So there is no other solutions to resolve this problem and I'm working with virus experts team . and Did not know the cause of the problemnow!
Probably is a bug since the release of Firefox version 23.0 is out and we want you to check it out as soon as possible or we will find an alternative Web browser!
Gewysig op
the problem is that CCleaner is known to corrupt the firefox profile, make a exception of the firefox profile folder in CCleaner so you don't get such.
- Profiles - Where Firefox stores your bookmarks, passwords and other user data - For locating the profile
Also does this work fine in any other browsers?
I would like to inform you that there is a problem also subscribe YouTube and I can not subscribe to a lot of channels!
This works fine with a previous Firefox / other browsers no such problems
and Shut down the computer unexpectedly cause a problem loading the YouTube page!?
see my video http://www.youtube.com/watch?v=0JqCSJfw1dE
Gewysig op
Hi G-hot, I'm not sure from your replies whether you tested in a new profile: https://support.mozilla.org/en-US/questions/971257#answer-482048
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
hi jscher2000, Do I really need to create a new profile?What will this benefit?
Clear and delete cookies and temporary Internet files, etc. ..Using many programs did not help to fix the problem and go to the Troubleshooting Information then click on reset Firefox browser settings helped to temporarily fix the problem!But after a period of time the problem go back again so there is no solution yet?
I also did what in the cor-el instructions by deleting cookies manually go to "Clear the Cache":
Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" even this did not help either
Hi G-hot, you wrote:
hi jscher2000, Do I really need to create a new profile?What will this benefit?
It's a test. If it works, there is a problem in your existing profile settings. If it doesn't work, there is a problem with Firefox program files or some external software on your computer or the website.