We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

why accounts.google.com uses an invalid security certificate?

  • 5 antwoorde
  • 267 hierdie probleem
  • 40 views
  • Laaste antwoord deur kobe

more options

when I would log into my gmail directed to this link: "https://accounts.google.com/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/mail/?tab%3Dwm&scc=1&ltmpl=default&ltmplcache=2&emr"

after that I got warning as shown below :

"This Connection is Untrusted

         You have asked Firefox to connect

securely to accounts.google.com, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

       accounts.google.com uses an invalid security certificate.

The certificate is not trusted because it is self-signed.

(Error code: sec_error_untrusted_issuer)"

when I would log into my gmail directed to this link: "https://accounts.google.com/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/mail/?tab%3Dwm&scc=1&ltmpl=default&ltmplcache=2&emr" after that I got warning as shown below : "This Connection is Untrusted You have asked Firefox to connect securely to accounts.google.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. accounts.google.com uses an invalid security certificate. The certificate is not trusted because it is self-signed. (Error code: sec_error_untrusted_issuer)"

All Replies (5)

more options

Check out why the site is untrusted (click "Technical Details to expand that section) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".

Note that some firewalls monitor secure (https) connections and send their own certificate instead of the website's certificate.

more options

Technical Details:

       accounts.google.com uses an invalid security certificate.

The certificate is not trusted because it is self-signed.

(Error code: sec_error_untrusted_issuer)

please help me, I am still having trouble fixing it.

thanks

more options

Who is the issuer of the certificate?

more options

Is this a new issue that started recently after Firefox worked normally for a while?

One way a self-signed certificate might get involved in your Google connection is a router or proxy. Do you have a router or use a proxy that includes filtering features which might decrypt and re-encrypt your secure connections?

more options