Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can't customize my screen ff 14.0.1

more options

when I select the customize option from the dropdown the toolbars all disappear and the customize menu appears like a ghost

when I select the customize option from the dropdown the toolbars all disappear and the customize menu appears like a ghost

All Replies (4)

more options

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)

more options

Thanks for the advice. The drop down at help is greyed out and I can't select any options. The .plst file doesn't exist

more options

The plist file might be in a hidden location (~/Library).

Open Finder and use one of these:

  • Go > Go To Folder (Shift-Command-G) and in the dialog type: ~/Library
  • Open the "Go" menu and hold down the Option key to make the Library appear

You can also try to repair the disk permissions:

more options

I still can't see a .plist for firefox. I don't believe I have a disk problem everything works fine except firefox. Is this version supposed to be stable with Mountain Lion 10.8?