Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

On websites that offer 30 second samples of music song files, such as All Music or CD Universe, I'm suddenly unable to play the sample files.

more options

I click on the "Play" symbol, but nothing happens. I've always been able to play these without difficulty until today. I went to these same webpages in both Internet Explorer and Google Chrome browsers, and they played correctly, so the problem appears to be specific to Firefox.

I click on the "Play" symbol, but nothing happens. I've always been able to play these without difficulty until today. I went to these same webpages in both Internet Explorer and Google Chrome browsers, and they played correctly, so the problem appears to be specific to Firefox.

Gekose oplossing

There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in this article helps: Flash 11.3 doesn't load video in Firefox.

Lees dié antwoord in konteks 👍 2

All Replies (5)

more options

Gekose oplossing

There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in this article helps: Flash 11.3 doesn't load video in Firefox.

more options

jscher: Thanks for your help. It probably is an issue with Flash 11.3, as I see in my installed Plug-ins (accessed via Tools/Add-ons) that Flash was just updated yesterday. (That must have happened automatically, as I wasn't notified of it or asked to approve the update.). But, if I downgrade to Flash 10.3 or 11.2, as suggested in the article link you provided, won't Flash subsequently automatically update again to the new, apparently problematic 11.3.300.262 version?

more options
more options

Thanks to you both for your help. I uninstalled Flash 11.3.300.262 and downgraded to 10.3, and all functionality seems to be restored.

A couple of follow-up questions: Do you know if Adobe is aware of the problems with the most recent 11.3 upgrade? If they are, is it likely they will be issuing another upgraded version to correct the problems? And, would it be advisable to install such an upgrade, or am I better off just staying with version 10.3?

Thanks!

more options

Flash 10.3 is being updated in parallel with Flash 11.3, but I'm not sure for how long. Flash 10.3 is safe for now.

Flash 11.3 has a new protected mode for Windows Vista and Windows 7 which should offer enhanced security for users, but you might give it another point release or two for the incompatibilities to be resolved.