Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

How do I get the pop-up exceptions to work?

adgct
adgct
more options

I am trying to access my order status on www.solutions.com and when I click on order status, the yellow pop-up box briefly appears at the top of the screen then disappears. No pop-up appears. I have tried adding 'www.solutions.com' and 'solutions.com' in the pop-up exceptions screen on preferences/options and neither works. I tried adding a couple of other websites in the exceptions screen and they don't work either. I am on a Mac.

I am trying to access my order status on www.solutions.com and when I click on order status, the yellow pop-up box briefly appears at the top of the screen then disappears. No pop-up appears. I have tried adding 'www.solutions.com' and 'solutions.com' in the pop-up exceptions screen on preferences/options and neither works. I tried adding a couple of other websites in the exceptions screen and they don't work either. I am on a Mac.

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Have you tried turning off the pop-up blocker completely when using that site? Then assuming the window isn't blocked, you could check to see whether the page actually is on a different domain (e.g., a shipping service or other external site).

adgct
adgct Vraag-eienaar
more options

I am using the exceptions screen for two other websites also and neither of those website's pop-ups are working. Can anyone give me the name of a couple of websites with pop-ups that you know will work with the exceptions screen so I can try on my mac? Thanks

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I turned off the pop-up blocker, and the window that loaded has this address:

http://orderstatus.nortom.com/statpage.htm

So I added an exception for nortom.com and then turned the pop-up blocker back on.

Tested again. Success!

Note: I tested on Windows 7, but I don't think it makes a difference.

Note #2: This is the strangest way to pop up a new window: going to a new page then launching the pop-up, then going back. I wonder why they did it that way?