Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes immediately upon opening

  • 3 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur Vivek

more options

I have attempted launching FireFox in "Safe Mode" though it still crashes/will not open in. Before this it would not open at all, no crash report's, no nothing. Then I reset my computer to a prevous update version. And now it gives me a crash report.

(I have attempted uninstalling and reinstalling FireFox and it still will not open, and I am no longer getting crash reports)

I have attempted launching FireFox in "Safe Mode" though it still crashes/will not open in. Before this it would not open at all, no crash report's, no nothing. Then I reset my computer to a prevous update version. And now it gives me a crash report. (I have attempted uninstalling and reinstalling FireFox and it still will not open, and I am no longer getting crash reports)

Gewysig op deur Jackmayy

All Replies (3)

more options

Hi,

You can try to clean install a fresh copy after uninstalling the present version via Windows Control Panel Programs and Features. While uninstalling make sure to choose deleting the preferences and folders. Please also see this regarding problems with security software.

To backup important info which can be restored later, please see this. Some of the important files could be places.sqlite which holds the bookmarks and history, key3.db + signons.sqlite which are needed to restore the saved passwords etc.

Firefox Profile Folder & Files

Firefox Latest

more options

I am no longer receiving crashes reports but it is not opening either (After unistalling and reinstalling).

Gewysig op deur Jackmayy

more options

Are you able to start by right-clicking and Run as administrator? Please also see this