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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why does v5.0 not work with talktalk (tiscali) webmail, this is really causing me big problems?

  • 4 antwoorde
  • 42 hierdie probleem
  • 8 views
  • Laaste antwoord deur garyxf

davidhawkes
davidhawkes
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When I try to log into my tiscali webmail service on www.talktalk.co.uk the box opens but then I get a message "you have undefined new mails in your inbox" and then the system just hangs until I log out. I can't access my mails !! The word "undefined" should be a number, e.g. you have 20 new mails and I should then see my inbox. I can still access mails via IE6 but it's so slow it's awful and I need to go back to Firefox. This happened as soon as I updated to v5.0 Firefox !!!!!

When I try to log into my tiscali webmail service on www.talktalk.co.uk the box opens but then I get a message "you have undefined new mails in your inbox" and then the system just hangs until I log out. I can't access my mails !! The word "undefined" should be a number, e.g. you have 20 new mails and I should then see my inbox. I can still access mails via IE6 but it's so slow it's awful and I need to go back to Firefox. This happened as soon as I updated to v5.0 Firefox !!!!!

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Apparently TalkTalk mail will work with Firefox 4 and Firefox 5 if you set the browser to lie to TalkTalk mail by saying that you are still using version 3.6.

You can find the instructions for that in a post on the TalkTalk forums: Firefox 4 & TalkTalk webmail - Forums.

Note: when you open about:config the first time, it will display a warning message that you should be careful with the changes you make. That's definitely good to bear in mind.

Does it work?

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Also, any reason you haven't installed IE7 or IE8? They do come in handy now and then.

davidhawkes
davidhawkes Vraag-eienaar
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Thanks for the help, I really appreciate it but it didn't work for me ! I'm on Windows XP and I notice the fix string contains "NT 5.1"; would that cause it not to work?

Re your question about not upgrading to IE7 or 8; I'm out of my comfort zone already and I've had such trouble with updates over the years that I usually only do it when it's absolutely necessary.

With regards David

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Windows NT 5.1 is the correct "internal" indicator for Windows XP, so I don't think that is the problem. Since I don't use TalkTalk myself, I don't have any way to personally experiment with settings.

garyxf
garyxf
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It appears that there are a lot more tiscali/talk talk customers that have this problem but as usual talk/talk will take forever to fix it.