Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Is there any way to speak to a human being at Firefox concerning an unresolved loading issue?

  • 5 antwoorde
  • 10 hierdie probleem
  • 1 view
  • Laaste antwoord deur Horse237

jkdk123
jkdk123
more options

I need to S P E A K to a technical person to resolve an issue that has been preventing updating downloads. Your suggestions have all been faithfully followed and have done N O T H I N G to resolve the problem

I need to S P E A K to a technical person to resolve an issue that has been preventing updating downloads. Your suggestions have all been faithfully followed and have done N O T H I N G to resolve the problem

All Replies (5)

TonyE
TonyE
  • Moderator
more options

Mozilla do not offer phone support.

jkdk123
jkdk123 Vraag-eienaar
more options

thx - but I don't know how problems get solved when the community and mozilla website are not able to correct it...I know it's free, but wtf, I don't like them telling me 'this is important to download' and then not being able to...

Xircal
Xircal
more options

Presumably, you're trying to update to v4.0.1. It has proved to be problematical for some people.

If that is indeed the case, please follow these steps.

  1. Go to Download Firefox 4.0.1 and download the installation file to your desktop.

  2. Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).

  3. Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox

  4. Finally run the installation file you downloaded to the desktop earlier.

Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

After you complete the installation, please go to the Plugins Check page and update where necessary.

grumpnose01
grumpnose01
more options

No phone support i guess i switch to chrome it still works thanks for nothing guys you are right up there with microsoft...useless, i am not computer literate so i am shit out of luck with this.

Horse237
Horse237
more options

I cannot use your reply form as I do not see well and the instruction I see makes no sense.

What do I do with the image?

I did what you said to no avail.

I cannot find a download to update.

Original question below.

When I went there I could find no installer. I have been to that page before.

I am legally blind. I have tried ten times to update Firefox. I cannot find a place with just a one step button to update. All I get is a run around.