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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox is crashing every time I try to view the add-ons menu. I am running Windows 7 and have the latest verison of Firefox, and I've even re-installed the application, but the issue still occurs. Any idea what is causing this and how to fix?

  • 3 antwoorde
  • 2 hierdie probleem
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  • Laaste antwoord deur 415ladd

415ladd
415ladd
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The only way I can actually view the add-ons menu is to restart Firefox in safe mode with all the add-ons/extensions disabled. I've tried disabling one add-on at a time to see if any of these are the culprit causing the crash, but so far I've not been able to pinpoint any add-on that might be causing this.

The only way I can actually view the add-ons menu is to restart Firefox in safe mode with all the add-ons/extensions disabled. I've tried disabling one add-on at a time to see if any of these are the culprit causing the crash, but so far I've not been able to pinpoint any add-on that might be causing this.

All Replies (3)

415ladd
415ladd Vraag-eienaar
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Here's a screen shot when the crash occurs.

JayGarcia
JayGarcia
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For starters lets try this .. Close FF, locate your profile main directory and the file "localstore.rdf", make a backup copy then delete the original file. Restart FF, you may lose some custom settings but easy to restore. Does it still crash?

Gewysig op deur JayGarcia

415ladd
415ladd Vraag-eienaar
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Thanks, dad7732. Unfortunately, the crashes still occur when I access the Add-Ons menu even after I followed the steps you outline.