Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes when opening and the crash report I get is Firefox 3.6.3 Crash Report [@ strlen | nspr4.dll@0x15f9f ].

more options

Issue

Firefox is crashing or closing unexpectedly

Description

Firefox 3.6.3 crashes when opening and the Crash Report [[@ strlen nspr4.dll@0x15f9f ]. It was working perfectly fine and the last three days, I am having difficulty in opening firefox. It crashes with the above crash report every time I open. I came across the bad image error and did a clean reinstall multiple times and that did not help. I have firebug and firecookies as an addon.

Crash ID(s)

bp-5972b384-791f-4667-b3cb-051812100504

Firefox version

3.6

Operating system

windows XP

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5

Plugins installed

firebug and firecookie

== Issue == Firefox is crashing or closing unexpectedly == Description == Firefox 3.6.3 crashes when opening and the Crash Report [[@ strlen nspr4.dll@0x15f9f ]. It was working perfectly fine and the last three days, I am having difficulty in opening firefox. It crashes with the above crash report every time I open. I came across the bad image error and did a clean reinstall multiple times and that did not help. I have firebug and firecookies as an addon. == Crash ID(s) == bp-5972b384-791f-4667-b3cb-051812100504 == Firefox version == 3.6 == Operating system == windows XP == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5 == Plugins installed == firebug and firecookie

All Replies (5)

more options

I have a similar problem with the same crash id. I see no replies to this issue. Can someone help?

more options

I have the same problem on a Mac. Have tried repeated re-installs but it still crashes on opening. The previous Firefox 3.03 always worked perfectly

more options

Usually doesn't immediately crash, although that happens also. Usually hangs, then crashes. Addons are WHY I use Firefox when it works. I am NOT on the bleeding edge any longer. I could go back to boring, boring, Chrome.

more options

Firefox crashes on opening after using it on my Mac perfectly fine for a year. There doesn't seem to be any answers on this support site

more options

I have now downloaded Firefox 3.6.4 and that seems OK.