Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Almost everything in software disappeared on update

  • 1 antwoord
  • 0 hierdie probleem
  • 19 views
  • Laaste antwoord deur Jane

Jane
Jane
more options

Firefox auto updated when I opened it today. Then when it opened, all that was on the screen was the menu (file edit view history bookmarks tools help), the "search or enter address" box, and in the upper right hand corner the words "private browsing" with the purple circle and eye eyeglasses icon. That's all. I have tried looking at my profile. It seems to still be there. This seems to be a problem with the Firefox software itself. I have re-downloaded the software three times, the last time I uninstalled Firefox from my laptop and totally reinstalled. Every time I get the same results. This almost blank screen. Let me be clear. There is no purple background, there is no Firefox icon, there are no tabs, there is no customized menu bar, there is no search box in the middle of the screen. I'm working on a Windows 10 laptop 64 bit. Please don't tell me to upgrade the Windows 11, the laptop won't take Windows 11. I get the same window whether I open the regular fire fox or the private browsing Firefox.

Firefox auto updated when I opened it today. Then when it opened, all that was on the screen was the menu (file edit view history bookmarks tools help), the "search or enter address" box, and in the upper right hand corner the words "private browsing" with the purple circle and eye eyeglasses icon. That's all. I have tried looking at my profile. It seems to still be there. This seems to be a problem with the Firefox software itself. I have re-downloaded the software three times, the last time I uninstalled Firefox from my laptop and totally reinstalled. Every time I get the same results. This almost blank screen. Let me be clear. There is no purple background, there is no Firefox icon, there are no tabs, there is no customized menu bar, there is no search box in the middle of the screen. I'm working on a Windows 10 laptop 64 bit. Please don't tell me to upgrade the Windows 11, the laptop won't take Windows 11. I get the same window whether I open the regular fire fox or the private browsing Firefox.
Aangehegde skermkiekies

Gekose oplossing

Problem is fixed. I ran a McAfee scan on my computer. There were no problems with my computer, but it came back with a notice that it found information of mine on the dark web. It had a link for details. When I clicked on that it opened the details in Firefox, which was restored to its normal self. I don't know if this was caused by McAfee trying to get my attention or what. But it seems to be OK now.

Lees dié antwoord in konteks 👍 0

All Replies (1)

Jane
Jane Vraag-eienaar
more options

Gekose oplossing

Problem is fixed. I ran a McAfee scan on my computer. There were no problems with my computer, but it came back with a notice that it found information of mine on the dark web. It had a link for details. When I clicked on that it opened the details in Firefox, which was restored to its normal self. I don't know if this was caused by McAfee trying to get my attention or what. But it seems to be OK now.

Helpful?

Vra 'n vraag

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.