We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox Error Combination

  • 2 antwoorde
  • 0 hierdie probleem
  • 14 views
  • Laaste antwoord deur George Simmer

George Simmer
George Simmer
more options

A while ago, I had a problem with Firefox where it was crashing every time I tried to open it. The solution was to rename the application, and then it worked. However, every time Firefox gets an update, I get the same error and have to reinstall Firefox and rename it again. The error states: "Error: Platform version '120.0' is not compatible with minVersion >= 119.0.1 maxVersion <= 119.0.1" I would love to either find a way to fix Firefox crashing normally that doesn't involve renaming it so that updating Firefox will work properly, or find a way to fix this error and not have to reinstall and rename the browser every time it gets an update.

A while ago, I had a problem with Firefox where it was crashing every time I tried to open it. The solution was to rename the application, and then it worked. However, every time Firefox gets an update, I get the same error and have to reinstall Firefox and rename it again. The error states: "Error: Platform version '120.0' is not compatible with minVersion >= 119.0.1 maxVersion <= 119.0.1" I would love to either find a way to fix Firefox crashing normally that doesn't involve renaming it so that updating Firefox will work properly, or find a way to fix this error and not have to reinstall and rename the browser every time it gets an update.

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

George Simmer
George Simmer Vraag-eienaar
more options

Paul said
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.
Thanks in advance! You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

There are no crash reports in the crash reports folder.