Firefox keeps crashing
Why does it keep crashing? This is new, in the last week
All Replies (5)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
The first one says "Failed" when I try to submit it
6b6300aa-e025-4ad4-80db-5976e9914167 10/10/2023, 7:21 AM Submitted Crash Reports Report ID Date Submitted bp-f44d1709-7ed8-42e1-9121-0f6a10231010 10/10/2023, 8:25 AM View bp-64f39abf-8d33-41ae-9532-17ba00231010 10/10/2023, 8:25 AM View bp-32c04794-cf4a-4e4a-9c63-3f8ae0231010 10/10/2023, 8:25 AM View bp-f231d533-4d56-42c8-ad6b-0c0fd0231010 10/10/2023, 8:25 AM View bp-ba63bdba-b137-48a6-b963-4ecd10231010 10/10/2023, 8:25 AM View
Make sure your Windows page file is set to automatic or system managed size.
Does it still happen in Troubleshoot Mode?
Some reports show graphic related issues: wr_renderer_render: OutOfMemory
You can als0 check for issues with your security software (Kaspersky Total Security).