Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashing after granting permission to webcam ONLY AFTER account sync

  • 3 antwoorde
  • 0 hierdie probleem
  • 4 views
  • Laaste antwoord deur cor-el

mozilla402
mozilla402
more options

Macbook pro M1 macOS 13.2 (22D49)

Firefox crashes after granting permission to use my webcamera. I performed a complete refresh of profile and without installing any extensions or setting up Mozilla Sync I tested using this page https://webcamtests.com/ and everything works as expected.

I think installed my list of extensions that I use and tested again, everything worked.

I then enabled Mozilla Sync and tested again, immediate crash right after granting permissions with a TCC policy violation according to the crashreport.

I then tested in safemode with all extensions disabled and it still crashes. So it works before enabling Mozilla Sync, but not afterwards, so something in my sync is causing this EVEN when in safemode.

Macbook pro M1 macOS 13.2 (22D49) Firefox crashes after granting permission to use my webcamera. I performed a complete refresh of profile and without installing any extensions or setting up Mozilla Sync I tested using this page https://webcamtests.com/ and everything works as expected. I think installed my list of extensions that I use and tested again, everything worked. I then enabled Mozilla Sync and tested again, immediate crash right after granting permissions with a TCC policy violation according to the [https://crash-stats.mozilla.org/report/index/4fa9db7b-9663-476c-9584-6e9550230213 crashreport]. I then tested in safemode with all extensions disabled and it still crashes. So it works before enabling Mozilla Sync, but not afterwards, so something in my sync is causing this EVEN when in safemode.

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

mozilla402
mozilla402 Vraag-eienaar
more options
  • bp-adb6b9ed-bf6f-495b-9d18-429130230213
  • bp-b1787fac-2bc2-402e-81c4-57f030230213
  • bp-fcf0b4cf-913f-421a-8a69-c24200230213
  • bp-4fa9db7b-9663-476c-9584-6e9550230213

I "appear" to have "fixed" it but not in a proper way. I blew away all my profiles again, created a clean profile and DID NOT sign into my mozilla sync account. I then visited multiple webcamera/microphone/video conferencing test pages and granted them permission to use my camera. I confirmed in macOS privacy settings that Firefox was allowed to use the camera and microphone.

I then signed into my mozilla account, synchronized by extensions/bookmarks/etc. and tested my webcam again. This time it worked.

So something in the data in my mozilla sync is preventing Firefox from properly requesting permissions to the camera/microphone. If I sync and try it crashes but if I try with a blank profile, get the prompts and then synchronize my account it succeeds.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that there is a bug report attached to the crash report.

  • 1742137 - Crashes that include CRASHING_DUE_TO_PRIVACY_VIOLATION in proto signature

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

It appears that the Mac OS makes an application crash in case keys are missing from the Info.plist file.

Gewysig op deur cor-el