Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can't access my accounts.

  • 3 antwoorde
  • 0 hierdie probleem
  • 5 views
  • Laaste antwoord deur Terry

Darkniz
Darkniz
more options

When I try to log into my firefox account, it asks for 2FA, which I do not have. I have a secondary email set up and when I try to log in with it, it just tells me to use my main account to sign in. I don't care if I lose my passwords that are synced to my account, but I believe someone is using my accounts to track me online. I have access to both of my e-mails but It will not send me a reset link for 2FA, it just asks me to provide a 10 digit recovery number which I never even set up. I have the password for my accounts, and access to both of my e-mails, the only thing I do not have access to is the 2FA that someone else set up.

When I try to log into my firefox account, it asks for 2FA, which I do not have. I have a secondary email set up and when I try to log in with it, it just tells me to use my main account to sign in. I don't care if I lose my passwords that are synced to my account, but I believe someone is using my accounts to track me online. I have access to both of my e-mails but It will not send me a reset link for 2FA, it just asks me to provide a 10 digit recovery number which I never even set up. I have the password for my accounts, and access to both of my e-mails, the only thing I do not have access to is the 2FA that someone else set up.

Gewysig op deur Darkniz

All Replies (3)

techguy150
techguy150
more options

If you're still unable to log in or verify your account, try creating another Firefox account with a different email address.

Darkniz
Darkniz Vraag-eienaar
more options

I did.. I'm using it on here... I don't understand why I can't reset it with my e-mail like every other service. it's like Mozilla want hackers to keep peoples accounts.

Terry
Terry
more options

Darkniz said
<snip>I don't care if I lose my passwords that are synced to my account<snip>

'Sync' isn't a backup service.

I don't use 2FA either. Here are some links which may help.

https://support.mozilla.org/en-US/kb/suspicious-activity-my-firefox-account https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys