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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Locked out of banking website

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For several days, I've been locked out of a banking website I use regularly (Fidelity) using Firefox on two different computers. However, I can access the site using Safari. I'm using an iMac 24 and a Macbook Pro. I've cleared the cache, have turned off the ad blocker for the site, and have an up to date version of Firefox. Thanks in advance for help.

For several days, I've been locked out of a banking website I use regularly (Fidelity) using Firefox on two different computers. However, I can access the site using Safari. I'm using an iMac 24 and a Macbook Pro. I've cleared the cache, have turned off the ad blocker for the site, and have an up to date version of Firefox. Thanks in advance for help.

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Without any login error screenshot it's anyone guess what is happening here. Also did you try Private Mode firefox browser to verify it wasn't a Addon issued caused login. Also posting the login site would help others see what is happening or what the site is doing.

Gewysig op deur Dropa

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Can you not load the site or not log in? What happens?

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You can check for issues with Total Cookie Protection.


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window