Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

cannot find profile folder after download

  • 1 antwoord
  • 0 hierdie probleem
  • 3 views
  • Laaste antwoord deur david

more options

I had to reinstall Thunderbird application. When I try to open by clicking on the icon, I get a notification that the program cannot find profile folder. I have deleted the program, reinstalled, turned off computer, turned on computer, cleared my cache and cookies and I still cannot get into Thunderbird application

I had to reinstall Thunderbird application. When I try to open by clicking on the icon, I get a notification that the program cannot find profile folder. I have deleted the program, reinstalled, turned off computer, turned on computer, cleared my cache and cookies and I still cannot get into Thunderbird application

All Replies (1)

more options

Thunderbird opens the profiles.ini file, located at c:\users\<yourID>\appdata\roaming\thunderbird, to locate the profile folder. It is a simple text file that you can view with Notepad and there you will see the name it is looking for.