Onedrive Will Not Load on Firefox
When I attempt to go to the OneDrive browser site using firefox it fails to load. It isn't infinite loading, nor is it displaying an error. It just finishes loading but shows nothing but a white page. This issue is only on Firefox as attempting to go to the OneDrive browser site on Microsoft edge works just fine. It's also only an issue with the main onedrive site and the folder browsing pages. Going directly to a file loads the page just fine.
All Replies (5)
How are you accessing OneDrive? What happens if you go to Outlook first, then click the option for OneDrive?
jonzn4SUSE said
How are you accessing OneDrive? What happens if you go to Outlook first, then click the option for OneDrive?
I am accessing through the browser via "https://onedrive.live.com/"
Trying to access it through Outlook first causes the same issue.
This has been happening for several months. It worked for a long time and then one day, probably after an update, it failed and has not worked since.
It fails when this is entered: https://onedrive.live.com
It works on Chrome.
I also get a memories notification on most days with a link to all photos taken on this date in years past. It fails when I click on it but works when I cut and paste from FF to Chrome.
When I am not signed in to my account, https://onedrive.live.com/ redirects to the page at
https://www.microsoft.com/en-us/microsoft-365/onedrive/online-cloud-storage
Then I get to the link to sign in at
https://onedrive.live.com/about/en-us/signin/
Then after signing in, it goes back to OneDrive and shows me my stuff.
Is yours stumbling at one of those steps?
It would help if we could see your issue. Have you tried Firefox in Safe Mode ? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
You can also forget the site, but make sure you know the password. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions