When I try to clear the cache the buttons grey out and do not work. I am frustrated with Firefox and may stop using it.
When I try to clear the cache the buttons grey out and do not work. I am frustrated with Firefox and may stop using it. It will not let me sign in to my AT&T Yahoo email and their support says to clear your cache but I cannot get it to work.
All Replies (1)
Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).
- https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
- https://support.mozilla.org/en-US/kb/common-myths-about-private-browsing
- Settings -> Privacy & Security
Firefox will: "Use custom settings for history" - remove checkmark: [ ] "Always use Private Browsing mode"
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
You can check for issues with Total Cookie Protection.