Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Playing streaming video

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

dpeattie
dpeattie
more options

Was trying to watch Disney Plus, which I was normally able to do just fine, and all of a sudden the program I want won't load. Asked the Disney Plus people and they said it might be a Firefox issue. Can you help me figure out what's wrong or do I have to go back to the Disney people?

Was trying to watch Disney Plus, which I was normally able to do just fine, and all of a sudden the program I want won't load. Asked the Disney Plus people and they said it might be a Firefox issue. Can you help me figure out what's wrong or do I have to go back to the Disney people?

All Replies (2)

-elison-
-elison-
more options

Hello! You can try clearing cache and cookies: Clear your cache without clearing your browsing history Clear cookies and site data in Firefox

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 99.0, first offered to Release channel users on April 5, 2022 Version 99.0.1, first offered to Release channel users on April 12, 2022

https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.