Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

SMTP failed

  • 1 antwoord
  • 1 het hierdie probleem
  • 29 views
  • Laaste antwoord deur sfhowes

more options

I'm running Thunderbird 91.7.0 on Win 10 and suddenly , without any changes made, it cannot connect to the smtp server of my provider. Attached images show the report messages. But Thunderbird refuses to respond when keying in the password.

Incoming server is still working OK

I'm not very techie, so need step by step help, please. Many thanks.

I'm running Thunderbird 91.7.0 on Win 10 and suddenly , without any changes made, it cannot connect to the smtp server of my provider. Attached images show the report messages. But Thunderbird refuses to respond when keying in the password. Incoming server is still working OK I'm not very techie, so need step by step help, please. Many thanks.
Aangehegde skermkiekies

All Replies (1)

more options

Your pictures don't show the mail provider, so it's hard to advise. In Tools/Account Settings, Outgoing Server (SMTP), check the authentication method for the smtp server. It should be 'normal password' or OAuth2, depending on the provider.