Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Mozilla Firefox keeps dropping my internet connection

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

SekaBashi
SekaBashi
more options

I've had this problem for a while now, the time I try to play a video or any other media and share it on Discord or other application, my internet connection keeps dropping and it stays like that for about a minute (I tried to check it with my ping command to my router and it shows that internet completely dies with no response back). It only occurs with Firefox, it works perfectly fine with other browsers like Chrome or Vivaldi. It was fine a year ago, I didn't have this problem. I have ethernet connection, Win10 version 21H2.

I've had this problem for a while now, the time I try to play a video or any other media and share it on Discord or other application, my internet connection keeps dropping and it stays like that for about a minute (I tried to check it with my ping command to my router and it shows that internet completely dies with no response back). It only occurs with Firefox, it works perfectly fine with other browsers like Chrome or Vivaldi. It was fine a year ago, I didn't have this problem. I have ethernet connection, Win10 version 21H2.

All Replies (1)

FredMcD
FredMcD
more options

SekaBashi said
It only occurs with Firefox

Just the same, have your ISP check your service.

SekaBashi said
my router and it shows that internet completely dies

Let's do a hard reboot of the router and anything else between the computer and the web. Turn all devices off. Wait for a slow count of ten, then restart.

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?