Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Web Security

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

flowers.david
flowers.david
more options

Someone from cuba is trying to accesss my firefox account? How can i stop them. I keep getting emails about it. I already set up two step authentication.

Someone from cuba is trying to accesss my firefox account? How can i stop them. I keep getting emails about it. I already set up two step authentication.

All Replies (2)

Firefox_Beginner
Firefox_Beginner
more options

I cant offer you a solution but what i would do personally, change my mail adress, he/she is using your mail adress for the login attempts. After a week or month change it back and see if this is still happening.

FredMcD
FredMcD
more options

No. Do not use the old e-mail ever again.


Make sure you are using a very strong password. If you think you should change the current password;

Resetting the sync password, or changing its e-mail will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.