Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Email missing from inbox but visible in search

  • 1 antwoord
  • 2 hierdie probleem
  • 19 views
  • Laaste antwoord deur hackenbush

abbey2
abbey2
more options

Hello everyone,

I have just updated to Thunderbird 78.5.1 (32 bit), running on Windows 10. My problem is that some emails do not display in the Inbox listing, but when I search for them they are found. Then, when I open them the "Location" column says they are in the Inbox. I have manually verified that they are not within any of the subfolders I have under the Inbox.

I tried doing something similar to the solution for someone with a similar problem (https://support.mozilla.org/en-US/questions/1313237) by renaming Inbox.msf so that Thunderbird would have to make a new one from scratch, but that did not help.

I am attaching screenshots showing the problem. (The first shows where the email should appear in the Inbox, and the second shows the search result claiming it's in the Inbox.)

Thanks in advance for any replies.

Hello everyone, I have just updated to Thunderbird 78.5.1 (32 bit), running on Windows 10. My problem is that some emails do not display in the Inbox listing, but when I search for them they are found. Then, when I open them the "Location" column says they are in the Inbox. I have manually verified that they are not within any of the subfolders I have under the Inbox. I tried doing something similar to the solution for someone with a similar problem ([https://support.mozilla.org/en-US/questions/1313237 https://support.mozilla.org/en-US/questions/1313237]) by renaming Inbox.msf so that Thunderbird would have to make a new one from scratch, but that did not help. I am attaching screenshots showing the problem. (The first shows where the email should appear in the Inbox, and the second shows the search result claiming it's in the Inbox.) Thanks in advance for any replies.
Aangehegde skermkiekies

All Replies (1)

hackenbush
hackenbush
more options

Abbey, try opening Thunderbird,right click on the folder inbox, select properties and in the box that opens, tick repair folder. Don't do any other operations whilst folder repairs, usually a couple of seconds. Hope that helps.