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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Retrieval of verizon.net email messages from mail.aol.com times out

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Context: Thunderbird 60.9.1 running on Windows 8.1, attempting to retrieve verizon.net email from mail.aol.com, account set up as POP3

Problem: I have been unable to retrieve my Verizon email through my Thunderbird client since late yesterday - every attempted retrieval times out. I've had this problem intermittently before, but never for such an extended period.

I've tried rebooting my FiOS modem, and also temporarily disabling Norton 360 scanning of incoming email. Neither made a difference.

Any suggestions for further troubleshooting would be much appreciated.

Context: Thunderbird 60.9.1 running on Windows 8.1, attempting to retrieve verizon.net email from mail.aol.com, account set up as POP3 Problem: I have been unable to retrieve my Verizon email through my Thunderbird client since late yesterday - every attempted retrieval times out. I've had this problem intermittently before, but never for such an extended period. I've tried rebooting my FiOS modem, and also temporarily disabling Norton 360 scanning of incoming email. Neither made a difference. Any suggestions for further troubleshooting would be much appreciated.

All Replies (4)

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I suggest you ask Verizon. AOL is as far as I can tell using Yahoo infrastructure. Yahoo are in the process of enforcing oAuth authentication for accounts. oAuth for mail requires providers such as verizon to issue a "secret" for Thunderbird developers to use to implement it with their servers.

I really have no idea what is going on at mail mashup central, but I have my doubts verizon/aol/yahoo actually know what they are doing either. SO I would check with them first to see if they have had another hair brained idea.

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Thanks for taking the time to reply.

I had a long email exchange with AOL Mail customer support. They tried to get me to migrate to IMAP, then just walked me through the content of their setup documentation, which I already knew. Beyond that they were no help.

Not sure who to try to ask in Verizon - since they moved verizon.net email to the AOL Mail platform they've been referring email questions to AOL Mail. Any ideas about how to reach a human at Verizon who knows anything and is willing to respond substantively will be gratefully received.

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All I can suggest to confirm it is not software on your computer causing the issue is this;

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

If that does not work out, logging the connection may provide some clues, post beck if you get to that point.

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Thanks, Matt. A quick update:

I tried booting into safe mode with networking. But when Windows finished loading, networking was disabled, and when I tried to launch the Windows networking troubleshooter, it gave an error message to the effect "sorry, the troubleshooter doesn't work in safe mode". I booted again back into normal mode and took a break for dinner.

Coming back upstairs I see that Thunderbird is now retrieving my verizon.net email successfully, after a gap of about 24 hours.

I still don't understand what happened, so I don't think I can say that the problem is fundamentally resolved, only that I'm going to have to wait until it hits again before I can resume troubleshooting.

In the meantime, thanks for your help. Much appreciated!

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