Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Add-on Theme and Thunderbird crashes when I get a message, how can I fix this

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Wayne Mery

BBSquared
BBSquared
more options

Downloaded add-on but Thunderbird crashes when I get an incoming message; reverted back to default theme and Thunderbird still crashes, How can I fix this?

Downloaded add-on but Thunderbird crashes when I get an incoming message; reverted back to default theme and Thunderbird still crashes, How can I fix this?

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Change the sound played when a new message comes it - to the default setting

BBSquared
BBSquared Vraag-eienaar
more options

the add-on was a theme (MS Office 2003 JB edition) and the latest Thunderbird was upgraded; I received several emails and at the same time Thunderbird crashed (and has crashed ALL DAY). I removed the theme, restart Thunderbird and my computer and still the issue, Thunderbird crashing when I receive incoming emails.

At every crash, I submit a crash report requesting HELP.

What's a another solution?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Change the sound played when a new message comes it - to the default setting - at tools > options > general

If it still crashes please post your crash IDs here. Instructions https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports