Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Today when I opened thunderbird it said that it could not find the folders that my message filters use, and would be disabling the filters. Everything is gone

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Toad-Hall

mahatmag
mahatmag
more options

The folders and the contents of each are entirely missing from Thunderbird. I cannot find the emails using search. I can still see the folders in Thunderbird>Profiles>(myprofile)>ImapMail>(myaccount)>INBOX but there is no sign of them nor their contents in Thunderbird itself. How can I get back the data that has gone missing?

Also, what caused this to happen in the first place? The only thing I know for sure is that they were there yesterday, because I was sorting emails into the missing folders. But today now they are gone. I am desperately hoping that those emails haven't just disappeared forever, there was a lot of very important information contained within.

The folders and the contents of each are entirely missing from Thunderbird. I cannot find the emails using search. I can still see the folders in Thunderbird>Profiles>(myprofile)>ImapMail>(myaccount)>INBOX but there is no sign of them nor their contents in Thunderbird itself. How can I get back the data that has gone missing? Also, what caused this to happen in the first place? The only thing I know for sure is that they were there yesterday, because I was sorting emails into the missing folders. But today now they are gone. I am desperately hoping that those emails haven't just disappeared forever, there was a lot of very important information contained within.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

All imap mail accounts need to subscribe to see any imap folder.

  • Right click on imap mail account in Folder pane and select 'Subscribe'.

A small window opens showing a list of imap folders.

  • Select the folders and click on 'Subscribe' button
  • click on Ok
Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Make a backup copy of:Thunderbird>Profiles>(myprofile)>ImapMail>(myaccount)> folder first. Thunderbird must be closed before creating the backup.

then try subscribing to see folders.

Also post image of what you see here: I can still see the folders in Thunderbird>Profiles>(myprofile)>ImapMail>(myaccount)> inbox