Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Video cursor in facebook stopped being controllable in Firefox last night. The same control still works in Chrome.

more options

All FaceBook video controls using the pointer still work, but not the video cursor. This affects FaceBook only, not Youtube. These controls all work perfectly in Chrome, but not Firefox

All FaceBook video controls using the pointer still work, but not the video cursor. This affects FaceBook only, not Youtube. These controls all work perfectly in Chrome, but not Firefox

All Replies (5)

more options

This photo show the issue better

more options

It's odd that the control bar on that video doesn't show any buffering like I would expect (compare attached). I wonder whether there is some issue with memory being full or some other transient explanation.

Otherwise, could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

more options

A user on Reddit reported that this was a more general Facebook issue and it's fixed now. Is it working for you again?

more options

Yes, it started working again. What points to Firefox issue with Facebook is that it worked fione on Chrome all day. Just not on Firefox.

more options

Okay. Apparently Firefox has some difference from Chrome that FB developers bumped into when modifying their video player. I don't think we have enough information to know how users can avoid that problem in the future (on FB or other sites). Hopefully, FB will submit a bug report to Mozilla with details so it can get fixed.

Gewysig op deur jscher2000 - Support Volunteer