Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Getting rid of the security exception messages

  • 5 antwoorde
  • 4 hierdie probleem
  • 5 views
  • Laaste antwoord deur christ1

more options

I keep getting a popup message titled, "Add Security Excepton," both when I receive and send emails. Thhe location is always my email server plus either the incoming or outgoing port. Viewing the certificate essentially tells me nothing; it has information, but nothng I understand. I click the 'Confirm Security Exception' button, and tell it to permanently store this exception, but I keep getting it.

When I download email, I typically get it three times, but I click on the 'Confirm..' button and get rid of it. It's a nuisance, but that's about it.

When I write (or reply), I _always_ get an error message that it didn't send. I minmize the email, see the 'Add Security Exception' message, click to 'confirm,' send again, and it works. A nuisance, but a much bigger one.

Is there a setting I can make to stop these . . . maybe to end whatever security checking it is doing?

I keep getting a popup message titled, "Add Security Excepton," both when I receive and send emails. Thhe location is always my email server plus either the incoming or outgoing port. Viewing the certificate essentially tells me nothing; it has information, but nothng I understand. I click the 'Confirm Security Exception' button, and tell it to permanently store this exception, but I keep getting it. When I download email, I typically get it three times, but I click on the 'Confirm..' button and get rid of it. It's a nuisance, but that's about it. When I write (or reply), I _always_ get an error message that it didn't send. I minmize the email, see the 'Add Security Exception' message, click to 'confirm,' send again, and it works. A nuisance, but a much bigger one. Is there a setting I can make to stop these . . . maybe to end whatever security checking it is doing?
Aangehegde skermkiekies

All Replies (5)

more options
more options

I never got that error code, only the "Add Security Exception" popup. This is not a Kaspersky issue; most messages don't mention Kasperssky. That this one did was only a coincidence.

more options

The cert Thunderbird complains about has been issued by Kaspersky.

Viewing the certificate essentially tells me nothing; it has information, but nothng I understand.
This is not a Kaspersky issue;

That sounds like a pretty bold statement given your earlier statement above.

more options

I'm having the same problem. I can't get my emails. I keep getting the following window. Don't know what to do about this.

more options

HeyJude16, please start a new topic for your problem. https://support.mozilla.org/questions/new