It is having trouble syncing because the login is not working. Can you remove the account, then log back in from the Preferences menu?

Hi, i tried and i am logged in as far as i can say. I even recieve the "new device logged in"-email from [email protected], but after a while firefox becomes "no response" and i have to turn it off in the task manager. This is the new logfile after i removed my account and then loged back in:

1504169836703 Sync.Service INFO Loading Weave 1.57.0 1504169836705 Sync.Engine.Clients DEBUG Engine initialized 1504169836706 Sync.Engine.Clients DEBUG Resetting clients last sync time 1504169836714 Sync.Engine.Bookmarks DEBUG Engine initialized 1504169836717 Sync.Engine.Forms DEBUG Engine initialized 1504169836720 Sync.Engine.History DEBUG Engine initialized 1504169836722 Sync.Engine.Passwords DEBUG Engine initialized 1504169836725 Sync.Engine.Prefs DEBUG Engine initialized 1504169836728 Sync.Engine.Tabs DEBUG Engine initialized 1504169836728 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1504169836733 Sync.Engine.Addons DEBUG Engine initialized 1504169836735 Sync.Engine.Extension-Storage DEBUG Engine initialized 1504169836736 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0 1504169836737 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1504169836738 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169836738 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169836746 Sync.Tracker.Bookmarks DEBUG migrateOldEntries: Missing bookmarks tracker file; skipping migration 1504169836747 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169840748 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169840749 Sync.Service DEBUG User-Agent: Firefox/55.0.3 (Windows NT 10.0; WOW64) FxSync/1.57.0.20170824053622.desktop 1504169840750 Sync.Service INFO Starting sync at 2017-08-31 10:57:20 in browser session UKOYUY7SuSJb 1504169840750 Sync.Service DEBUG In sync: should login. 1504169840750 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169840750 Sync.Service INFO Logging in the user. 1504169840750 Sync.BrowserIDManager INFO initializeWithCurrentIdentity has no user logged in 1504169840751 Sync.BrowserIDManager ERROR Could not authenticate: no user is logged in 1504169840751 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1504169840751 Sync.SyncScheduler DEBUG Next sync in 90000 ms. 1504169840752 Sync.ErrorHandler ERROR Sync encountered a login error 1504169840753 Sync.Service DEBUG Exception calling WrappedLock: no user is logged in 1504169840753 Sync.Service DEBUG Not syncing: login returned false. 1504169840761 Sync.ErrorHandler DEBUG Addons installed: 1 1504169840761 Sync.ErrorHandler DEBUG - Bookmarks Organizer, version 1.3.0, id [email protected]

With Sync disconnected on that 2nd device, in Options > Sync under Sync across all devices disable all the Sync data categories except for one like maybe Passwords (History & Bookmarks usually have a "ton" of data), then Connect that device to the Sync system. See if that one data category will synchronize properly and not create an error-log.

If that works, enable another data category and again see if that will synchronize. And if that is successful carry on doing the same until all the data categories have gotten data from Sync.

No basis to think that might be successful - just a hunch I have.

the-edmeister I believe you are right, it looks like it started to fail at bookmarks. I would also create a back up of this file in your profile: places.sqlite Back up and restore information in Firefox profiles

Let me see if I can get another opinion from #sync

The second opinion has been obtained, and the-edmiester was on the right path. Please disable the addon that is organizing your bookmarks.

"Bookmarks Organizer, version 1.3.0" might be slowing down the sync process and the combination slowing down the browser.

Thanks for all the help. I did as the-edmeister advised and found that all categories but bookmarks are working. Everytime I enable "bookmarks" firefox becomes unresponsive after sometime and it is creating heavy cpu load and finally windows suggests to kill the task. As guigs suggested I deactivted the addon "Bookmarks Organizer" but it makes no difference. I did a Backup of "places.sqlite", what can I do with the file?

I tried something new and deleted all my bookmarks after a backup. With only this page as a bookmark the sync between PC and notebook is working fine. In the backup I have 4000 Bookmarks. Can that be the problem? To many bookmarks? Or is their a way to find the "bad" bookmark in the backup?

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

• https://addons.mozilla.org/firefox/addon/places-maintenance/

See also:

• http://kb.mozillazine.org/Locked_or_damaged_places.sqlite
• https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

• keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
• http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

You may have to restore an older compressed .jsonlz4 backup.

• Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore

The name of a JSON bookmarks backup file includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once.

• bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.

The integrity check in about:support and the addon https://addons.mozilla.org/firefox/addon/places-maintenance/ said: > Task: checkIntegrity + The database is sane > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 5120 KiB + The database has been vacuumed + Final database size is 5120 KiB > Task: stats + Database size is 5120 KiB + pragma_user_version is 37 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 83999 unique pages + Table moz_places has 3989 records + Table moz_historyvisits has 1 records + Table moz_inputhistory has 0 records + Table moz_hosts has 1443 records + Table moz_bookmarks has 4153 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 10 records + Table moz_annos has 1 records + Table moz_items_annos has 88 records + Table sqlite_stat1 has 13 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI

And i tried already to rebuild the places.sqlite but i changed nothing with regard to the unresponsive firefox.

In case of issues with Sync you can try this:

Disconnect from Sync and Reconnect to Sync again (doesn't apply in your case). You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave).

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server.

Can you log in to the Sync account via this page?

• https://accounts.firefox.com/settings

One thing that I am curious about with regards to your More system details as listed with your original posting in this thread ...

What's with all those (Inactive) extensions? Was that a troubleshooting exercise to try to get to the bottom of your problem with Sync? If so that is understandable.

But if not for troubleshooting this issue, why not create a new Profile and see how Sync works on an "unmolested" Profile? If it doesn't help you can always go back to that Profile and keep using it.

Yes, the inactive extensions were for troubleshooting. I already created a new profile (before experimenting with the extensions/addons). Now I created a new sync as cor-el suggested. I even registered with a complete new mail address, but the problem with syncing my bookmarks remains. Syncing other bookmarks works fine! I assume, there must be something wrong with my bookmarks. I already exported them as html and reimported them in a clean profile, but they still create a unresponsive firefox when I try to sync them on a second device. I used different extensions to find "bad" or faulty bookmark-entries, but it didn't change anything with regard to my problem. It is a mystery!

Since update to firefox 56 I was able to get a crash report. I think it is related to the sync Problem: https://crash-stats.mozilla.com/report/index/dcf18d1b-6e9e-4523-adfc-c02cf0171011

hansfrister, Apologies for this request, but can you start a new question with the steps you took before this particular crash?