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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Incorrect config on Firefox update

  • 3 antwoorde
  • 4 hierdie probleem
  • 277 views
  • Laaste antwoord deur twinlock

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Firefox tried to update, per usual. There was an issue, and the program wouldn't open. I tried to uninstall/reinstall, and received the message below. Tried manually deleting files and registry entry but got the same result. At this point I'm without firefox on my PC (Windows 10 64-bit). Any suggestions?

Firefox tried to update, per usual. There was an issue, and the program wouldn't open. I tried to uninstall/reinstall, and received the message below. Tried manually deleting files and registry entry but got the same result. At this point I'm without firefox on my PC (Windows 10 64-bit). Any suggestions?
Aangehegde skermkiekies

Gekose oplossing

Thank you for your replies and suggestions. The clean re-install was unsuccessful, and before seeing option 2, I went with a system restore. The problem coincided with the latest Windows update, and the system restore worked. I followed it up with a malware scan.

Forced Windows 10 updates are great!

Lees dié antwoord in konteks 👍 2

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Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done.


If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
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This issue is caused by a corrupted or incomplete Visual C++ installation (multiple versions can be installed side-by-side; SxS) that is missing some runtime components (Redistributable Package) that a program depends on (problem with an embedded manifest file that specifies a specific runtime version).

You can try to use the sxstrace.exe tool to see if you can find which files are missing or corrupted and (re)install missing Visual C++ libraries.

http://superuser.com/questions/1057460/error-the-application-has-failed-to-start-because-the-side-by-side-configuration

1. On a command prompt run
   Sxstrace.exe Trace -logfile:trace.etl
2. Run you application and wait till you get the failure.
3. Press enter to stop the trace on the command prompt
4. Parse the log file to text by running
   Sxstrace.exe Parse -logfile:trace.etl -outfile:trace.txt
5. trace.txt will have details on what side by side dependency chain is failing.

Gewysig op deur cor-el

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Gekose oplossing

Thank you for your replies and suggestions. The clean re-install was unsuccessful, and before seeing option 2, I went with a system restore. The problem coincided with the latest Windows update, and the system restore worked. I followed it up with a malware scan.

Forced Windows 10 updates are great!