Crashing, Memory Spikes, Utter Slowness
This has been going on for awhile, I've made posts about similar issues but I have yet to hear anything. My Firefox is "broken" I guess that would be the perfect term for, At least my Firefox. I experience slowdowns on all webpages, it crashes, it freezes, I get what seems like an unlimited amount of "Unresponsive scripts" which forces me to use task manager to end the Firefox process because waiting for it to debug itself or letting the script load does nothing at all. Even the great check-able "Do not remind me again box" does nothing, I don't even bother checking the box because if there's another unresponsive script, even though its the same error the notification pops up still.
Firefox's memory usage spikes from 500k-900k all the way to 2million, I have exited Firefox and have also tried to use the task manager to end the process when it spikes because Firefox is unusable when it gets that high. Even though when I completely exit out of the Firefox program and use task manager to end the process, If I start Firefox back up the memory usage will climb back to where it was which is usually around the 1.5mil range then from there it goes to as high as 2.3mil then just crashes on me.
This has been going on for awhile now and nothing seems to be worked on.
All Replies (20)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
On one website the website lags real bad, When I go to type in a message box it takes a minute for it to register then it types, This is not like this on Chrome. The website I'm talking about is Facebook.
Also the problem is still there even in safe mode, I even got the message "Mozilla Firefox Seems Slow to Start" Even though I'm in safe mode.
bp-9faa32d0-1325-4d87-a825-deb772160901 8/31/2016 8:41 PM
bp-d20ed978-d2dc-48c5-9750-a6cbe2160831 8/30/2016 7:38 PM
bp-b1c7b08f-13ca-4148-89ac-a58e22160830 8/30/2016 5:50 PM
bp-dd04187c-19b9-435f-ad3a-f0d082160824 8/24/2016 6:13 PM
bp-7e22435d-f21d-4273-89ee-84b832160824 8/24/2016 4:24 PM
bp-667a2cf9-985b-4bc3-a501-634cd2160824 8/24/2016 6:57 AM
bp-5a22488b-55f1-44af-abe8-49d622160823 8/23/2016 1:19 AM
bp-e4ff982b-cf4f-4208-88e9-bda792160821 8/20/2016 8:08 PM
bp-88a2acf6-e888-41bc-abc8-15d202160820 8/20/2016 4:13 AM
bp-9faa32d0-1325-4d87-a825-deb772160901
Signature: CD3DDDIDX10::Colorfill
inproc_agent.dll = Kaspersky Inproc Agent
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
shellex.dll = Kaspersky Anti-Virus
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d20ed978-d2dc-48c5-9750-a6cbe2160831
Signature: js::RemapWrapper
inproc_agent.dll = Kaspersky Inproc Agent
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
nvd3dum.dll = NVIDIA Windows Vista WDDM driver
This is for Sumo's Related Bugs 856670 REOPENED --- OOM crash in [@ js::RemapWrapper] ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-b1c7b08f-13ca-4148-89ac-a58e22160830
Signature: OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xrealloc | PR_DestroyLock | PR_Unlock | nsAppShell::ProcessNextNativeEvent
inproc_agent.dll = Kaspersky Inproc Agent
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
Update/disable Kaspersky
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Alright, Well I'm not going to disable Kaspersky that's my AV program, Unless you mean to disable some of the add-ons that goes with Kaspersky for Firefox.
The file system check turned up that nothing was wrong.
And I have just updated my graphics drivers to the latest using Geforce Experience.
Just to be extra sure I have actually just finished reinstalling my Windows 7 and have just got done updating everything, Firefox, Kaspersky, All drivers that I needed for my computer to work, Nvidia Geforce, I used Ninite to download what I needed.
Among the downloads that I selected for Ninite to download were:
Developer Tools: Python Notepad++ JDK 8 JDK x64 8
Runtimes: Java 8 .NET 4.6.2 Silverlight
Air
Shockwave
I also got Adobe Flash Player.
All of the downloads were for my OS Bit and were the most up to date versions, After that I reinstalled Kaspersky, Which is my Antivirus.
The programs that I'm using from Kaspersky are: Kaspersky Password Manager Kaspersky PURE 2016
I'm also using Malwarebytes Pro Lifetime Edition.
I still have the problem where on Facebook my memory spikes high, Actually since I reinstalled Firefox Facebook seems to go even higher on the memory spikes, Now going to near 3mil in memory. This actually might be a facebook related problem but I'm not totally sure.
As a test, disable Kaspersky. After, restart and disable Malwarebytes.
I thought I replied to this but I guess I didn't. That would explain the lack of email notification I was supposed to get for this thread.
Disabling Kaspersky and Malwarebytes didn't do anything as far as I can tell, My problem still persists.
As said I reinstalled my windows 7, Before I had Kaspersky and Malwarebytes installed I had Firefox installed and the problem still persisted, I still had the "Firefox is slow to start" message and to refresh it, That was something I didn't expect to see, Especially just after reinstalling my Windows 7, The installer I used to install firefox was part of my Ninite bundle of selected programs to download, So everything downloaded was up to date.
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Application Basics
Name: Firefox Version: 48.0.2 Build ID: 20160823121617 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Windows_NT 6.1 x86 Multiprocess Windows: 0/9 (Disabled by add-ons) Safe Mode: false
Crash Reports for the Last 3 Days
Report ID: bp-aa48bcb7-0749-41ef-8f28-f0df22160911 Submitted: 22 minutes ago
All Crash Reports (including 1 pending crash in the given time range)
Extensions
Name: Adblock Plus Version: 2.7.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Adblock Plus Pop-up Addon Version: 0.9.2.1-signed.1-signed Enabled: true ID: [email protected]
Name: Download Status Bar Version: 14.0.0.0 Enabled: true ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f}
Name: EPUBReader Version: 1.5.0.9 Enabled: true ID: {5384767E-00D9-40E9-B72F-9CC39D655D6F}
Name: ExHentai Easy 2 Version: 0.2.9 Enabled: true ID: jid1-7NbXi2AqS1oUFw@jetpack
Name: F.B. Purity - Cleans Up Facebook Version: 9.3.2.1-signed Enabled: true ID: [email protected]
Name: Firefox Hello Beta Version: 1.4.4 Enabled: true ID: [email protected]
Name: Firefox Hotfix Version: 20160826.01 Enabled: true ID: [email protected]
Name: Flagfox Version: 5.1.14 Enabled: true ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}
Name: Game Debate PC System Requirement Tool Version: 0.1.4.1-signed Enabled: true ID: jid1-E6k1NoroBGfTwA@jetpack
Name: Gmail™ Notifier (restartless) Version: 0.6.5 Enabled: true ID: jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack
Name: GrabMyBooks Version: 1.8.2.1 Enabled: true ID: [email protected]
Name: Honey Version: 5.1.8 Enabled: true ID: jid1-93CWPmRbVPjRQA@jetpack
Name: Hover Hound Version: 1.5.3 Enabled: true ID: jid0-PEBvWWKP6g5gzvk2gsdrh097hv0@jetpack
Name: InvisibleHand Version: 3.9.71 Enabled: true ID: [email protected]
Name: Kaspersky Password Manager Version: 3.8.8 Enabled: true ID: kpm_win_add_on@kaspersky
Name: Kaspersky Protection Version: 5.0.130-0-20160620125320 Enabled: true ID: [email protected]
Name: Lyrics Here by Rob W Version: 3.12.5 Enabled: true ID: youtube-lyrics-by-rob-w@jetpack
Name: mangareader Version: 4.0.3 Enabled: true ID: jid1-5FSfy7LaaT6GWg@jetpack
Name: MEGA Version: 3.5.3 Enabled: true ID: [email protected]
Name: Multi-process staged rollout Version: 1.2 Enabled: true ID: [email protected]
Name: Pocket Version: 1.0.4 Enabled: true ID: [email protected]
Name: Restart Version: 1.2.8 Enabled: true ID: [email protected]
Name: Resurrect Pages Version: 3 Enabled: true ID: {0c8fbd76-bdeb-4c52-9b24-d587ce7b9dc3}
Name: RightToClick Version: 2.9.6 Enabled: true ID: {cd617375-6743-4ee8-bac4-fbf10f35729e}
Name: URL Fixer Version: 4.1.2 Enabled: true ID: {0fa2149e-bb2c-4ac2-a8d3-479599819475}
Name: YouTube No Buffer Version: 0.1.5 Enabled: true ID: jid0-zxGf4jM5hHg1dJ5Gf1H7NfFfe76@jetpack
Name: YouTube™ Enhancer Plus Version: 4.1.3 Enabled: true ID: [email protected]
Graphics
Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D9Ex vs_3_0 ps_3_0) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted DirectWrite: false (6.2.9200.17568) GPU #1 Active: Yes Description: NVIDIA GeForce GTX 760 Vendor ID: 0x10de Device ID: 0x1187 Driver Version: 21.21.13.7270 Driver Date: 8-25-2016 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Subsys ID: 27653842 RAM: 2048
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo failures: [GFX1-]: D3D11 layers disabled due to a prior crash. Failure Log (#0) Error: D3D11 layers disabled due to a prior crash.
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160823121617 browser.startup.homepage_override.buildID: 20160823121617 browser.startup.homepage_override.mstone: 48.0.2 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160906 browser.urlbar.maxRichResults: 12 dom.apps.reset-permissions: true dom.push.userAgentID: fb82627619f34230b2b98017da103cbe extensions.lastAppVersion: 48.0.2 gfx.crash-guard.d3d11layers.appVersion: 48.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x1187 gfx.crash-guard.d3d11layers.driverVersion: 21.21.13.7270 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 3 gfx.crash-guard.status.d3d9video: 2 media.benchmark.vp9.fps: 268 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1472940195 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1472940195 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160823121617 media.gmp-manager.lastCheck: 1473548302 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1472940197 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\Tims\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1473551362 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npkpmplugin: 2 services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1473548853 services.sync.lastSync: Sun Sep 11 2016 00:32:25 GMT-0500 (Central Standard Time) services.sync.numClients: 2 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1472945568
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSUTIL Expected minimum version: 3.24 Version in use: 3.24
Experimental Features
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
This is currently all I have since I reinstalled.
bp-42ac0e43-8dcb-437b-8033-5b3f32160911 9/11/2016 12:49 AM bp-e3dabe94-e52c-4368-a28e-148fd2160911 9/11/2016 12:49 AM bp-aa29451b-1b8e-4b26-997b-617cb2160911 9/11/2016 12:49 AM bp-aa48bcb7-0749-41ef-8f28-f0df22160911
Gewysig op deur BlooDFalleN
bp-aa48bcb7-0749-41ef-8f28-f0df22160911
Signature: nsXPCWrappedJS::nsXPCWrappedJS
Total Virtual Memory 4,294,836,224 bytes (4 GB)
Available Virtual Memory 354,402,304 bytes (337.98 MB)
Available Page File 8,078,135,296 bytes (7.52 GB)
Available Physical Memory 561,344,512 bytes (535.34 MB)
System Memory Use Percentage 93
inproc_agent.dll = Kaspersky Inproc Agent
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
This is for Sumo's Related Bugs 1295033 NEW --- Crash in nsXPCWrappedJS::nsXPCWrappedJS
WARNING ! ! ! ! The crash report shows you have this installed;
ShellExtX32.dll = MEGAsync or www.mega.co.nz = unknown
Most antivirus programs identify ShellExtX32.dll as malware
You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Update/disable Kaspersky
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
I just got this crash:
bp-8f0b5d20-a07e-42a6-ab13-e34a62160911
I'll give the scans a shot, When they complete I will post results on what happened with the scans. I'm going to scan with the Kaspersky Anti Root Scanner, and the Super Anti Spyware Portable scanner.
As for my Kaspersky, Its a paid product, and Since I have reinstalled my windows 7 again, Everything with my Kaspersky is up to date, Also I will not disable my antivirus program.
I have also just removed Mega Sync, Just to be safe.
Alright, My scans were finished last night but I didn't have to time to post.
The Kaspersky scan came back negative as well with the Super Antispyware portable.
My graphics card drivers are up to date as well, I use Nvidia Geforce Experience to keep my drivers up to date.
If it helps or matters at all, My graphics card is an Evga Geforce GTX 760 SC with the ACX 2.0 cooler.
Have you used the other malware scanners?
I've used 3 from the list.
SuperAntispyware Portable Scanner Anti-Rootkit Utility - TDSSKiller Malwarebytes' Anti-Malware Free (Not the free version I have the paid version)
I haven't used:
Microsoft Safety Scanner AdwCleaner
I am about to download and scan using AdwCleaner though, So when it completes I will post the results.