Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes When launching, Have done clean install with same result

  • 1 antwoord
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur philipp

more options

I tried a clean install with the same results. I followed the troubleshooting as well.

I have my crash files to share.

Crash ID: bp-30b2bc2d-5d58-4cf8-8e05-634642160822

Crash ID: bp-5213a2ee-6d9c-42b4-90e1-0d5d32160822

Crash ID: bp-df96fbbb-10a0-45a4-9d1f-b16de2160822

I tried a clean install with the same results. I followed the troubleshooting as well. I have my crash files to share. Crash ID: bp-30b2bc2d-5d58-4cf8-8e05-634642160822 Crash ID: bp-5213a2ee-6d9c-42b4-90e1-0d5d32160822 Crash ID: bp-df96fbbb-10a0-45a4-9d1f-b16de2160822

All Replies (1)

more options

hi gbfan10, thanks for providing your crash ids. unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/