Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I keeping getting a screen that wants me to download and install ungojantagonist.net and I want to know if this is a legitimate patch from Firefox?

  • 6 antwoorde
  • 6 hierdie probleem
  • 4 views
  • Laaste antwoord deur sheerluck

more options

A Firefox screen randomly pops up saying it is urgent and asks me to download and install this update: ungojantagonist.net . I downloaded but did not install. I want to know if this is a legitimate patch from Firefox?

A Firefox screen randomly pops up saying it is urgent and asks me to download and install this update: ungojantagonist.net . I downloaded but did not install. I want to know if this is a legitimate patch from Firefox?

Gekose oplossing

It sounds like you are getting a random name website claiming a urgent Firefox update. This is not from Mozilla or the Firefox browser. The fake firefox-patch.exe and firefox-patch.js can install things like trojans, viruses, or unwanted software based on past reports.

The updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux or by download from mozilla.org like say www.mozilla.org/firefox/all/

You could try using a adblocker extension like uBlock Origin to block theses fake ads. https://addons.mozilla.org/firefox/addon/ublock-origin/

Unfortunately this has gone on for a month now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/ and https://support.mozilla.org/en-US/forums/contributors/712075

Lees dié antwoord in konteks 👍 3

All Replies (6)

more options

Hello no this is not, please ONLY download our products from our site.

Hope this helps!

more options

Gekose oplossing

It sounds like you are getting a random name website claiming a urgent Firefox update. This is not from Mozilla or the Firefox browser. The fake firefox-patch.exe and firefox-patch.js can install things like trojans, viruses, or unwanted software based on past reports.

The updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux or by download from mozilla.org like say www.mozilla.org/firefox/all/

You could try using a adblocker extension like uBlock Origin to block theses fake ads. https://addons.mozilla.org/firefox/addon/ublock-origin/

Unfortunately this has gone on for a month now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/ and https://support.mozilla.org/en-US/forums/contributors/712075

Gewysig op deur James

more options

How do I stop this from happening? It has happened on various websites, randomly. I've run SUPERAntiSpyware, Malwarebytes and ADW Cleaner. I also run F-Secure Antivirus from Charter Communications. The only thing they've found are cookies. I've also cleared the cache. I'm on 47.0.1, Windows 7 Home SP1 with the latest updates.

The only thing I have NOT done is reset to default. Would doing that make any difference? Any suggestions are appreciated.

Thank you.

more options

Hi, you can try this: https://www.symantec.com/security_response/writeup.jsp?docid=2015-092321-2230-99

Please let us know if it works. Thank you!


Incidentally, you have more than one version of Shockwave Flash - which can cause problems, so all but the latest should be removed from your machine -

more options

I ran the chosen Symantec scan and it reported that I did not have the virus mentioned. That's good news but it doesn't really stop any future pop ups.

more options

I also installed the uBlock Origin as suggested. It will take some time before i know if anything has worked.