We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Latest version of TB causes problems

  • 3 antwoorde
  • 3 hierdie probleem
  • 2 views
  • Laaste antwoord deur Matt

Fajita_shorty
Fajita_shorty
more options

TB did an automatic update this morning,resulting in malfunction of the program. By that I mean I was unable to view my mailbox messages, the help tab (next to Tools) was missing, and I got an error message that said

"Error" expression search. Can't find my textbox." and the screen where the messages usually appear is blank (see attached image).

I was able to start TB in safe mode, and it appears to be working okay. I thought maybe the newer version was not compatible with some of the add-ons, so I disabled al of them, but starting normally (without safe mode) I had the same problems.

thanks,

TB did an automatic update this morning,resulting in malfunction of the program. By that I mean I was unable to view my mailbox messages, the help tab (next to Tools) was missing, and I got an error message that said "Error" expression search. Can't find my textbox." and the screen where the messages usually appear is blank (see attached image). I was able to start TB in safe mode, and it appears to be working okay. I thought maybe the newer version was not compatible with some of the add-ons, so I disabled al of them, but starting normally (without safe mode) I had the same problems. thanks,
Aangehegde skermkiekies

Gekose oplossing

- start Thunderbird in safe mode 

 https://support.mozilla.org/en-US/kb/safe-mode

- go to tools | addons - remove the lightning addon - restart - start thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?

Lees dié antwoord in konteks 👍 1

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

- start Thunderbird in safe mode 

 https://support.mozilla.org/en-US/kb/safe-mode

- go to tools | addons - remove the lightning addon - restart - start thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?

Fajita_shorty
Fajita_shorty Vraag-eienaar
more options

That seems to do the trick, thanks.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

could you please advise.

  • Is your computer connected to a network, or do you have a local NAS device which backs up your computer?
  • Is the profile folder synchronized to a device other than the computers hard disk?
  • What anti virus do you use?