Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 4 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur FredMcD

grandstwo46
grandstwo46
more options

I thought the issue with firefox crashing was fixed, but i guess it wasn't still crashing, also it is not generating new crash reports, this is what's there: a8048468-eaf2-4945-9ace-07a8ce0626ab 12/24/2015 8:04 AM 6591c56b-cb15-4ab0-81f9-5a666463199f 12/19/2015 10:08 PM e5277b7e-d79d-4d48-9a46-b76ceb5c7f3e 12/19/2015 5:45 AM 2c0dd706-f6d4-4ed8-b7e5-3e59c246ad5e 12/18/2015 3:23 PM c96a139b-e61f-40e0-a202-24e874319315 12/17/2015 2:09 PM 0223c4c3-2f7d-4112-82b0-1e9ba3892f6d 12/15/2015 6:36 AM bp-d9294366-b8c2-42c1-98ce-be8802151214 12/13/2015 7:47 PM

I thought the issue with firefox crashing was fixed, but i guess it wasn't still crashing, also it is not generating new crash reports, this is what's there: a8048468-eaf2-4945-9ace-07a8ce0626ab 12/24/2015 8:04 AM 6591c56b-cb15-4ab0-81f9-5a666463199f 12/19/2015 10:08 PM e5277b7e-d79d-4d48-9a46-b76ceb5c7f3e 12/19/2015 5:45 AM 2c0dd706-f6d4-4ed8-b7e5-3e59c246ad5e 12/18/2015 3:23 PM c96a139b-e61f-40e0-a202-24e874319315 12/17/2015 2:09 PM 0223c4c3-2f7d-4112-82b0-1e9ba3892f6d 12/15/2015 6:36 AM bp-d9294366-b8c2-42c1-98ce-be8802151214 12/13/2015 7:47 PM

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

grandstwo46
grandstwo46 Vraag-eienaar
more options

here are the reports requested: bp-54cdd0f5-cd53-4d3a-ae93-3a30c2151225 12/25/2015 7:55 AM bp-97e3108b-214d-4734-b4fa-72f542151225 12/25/2015 7:44 AM bp-8f0f6176-6f1c-497d-81f8-0905a2151225 12/25/2015 7:43 AM bp-70ed7a33-c09c-44fd-9fcc-dcfe52151225 12/25/2015 7:42 AM bp-33e0957f-b3dc-4e0e-8d1a-5a4052151225 12/25/2015 7:40 AM bp-2317c0ef-3355-4cdc-b80b-3d6722151225 12/25/2015 7:38 AM

FredMcD
FredMcD
more options

Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.0.6002 Service Pack 2

Signature hang

Process Type plugin Shockwave Flash Version: 20.0.0.235

Attention Sumo's there are 15 related bug reports.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button