Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

why can I not attach a scan to latest version of thunderbird

  • 2 antwoorde
  • 1 het hierdie probleem
  • 13 views
  • Laaste antwoord deur Gnospen

more options

After uploading the latest version of Thunderbird to my HP All-in-one with Microsoft Windows 10 the scan & email no longer works using my Canon Lide110 scanner. I t previously worked well. I am able to use other function such as Auto scan or scan and save, and then attached manually to Thunderbird. This is however inconvenient. When using the scan & email the scan starts, the blue line indicating the scan commences then stops & freezes. Warning box comes up and states that scanner is unable to communicate with email program, that the cables might be disconnected or the scanner turned off, neither of which is the case. Both computer & scanner have been checked, background programs such as Trend Micro & download manager have been turned off without any change. Scanner drivers are all up to date.

After uploading the latest version of Thunderbird to my HP All-in-one with Microsoft Windows 10 the scan & email no longer works using my Canon Lide110 scanner. I t previously worked well. I am able to use other function such as Auto scan or scan and save, and then attached manually to Thunderbird. This is however inconvenient. When using the scan & email the scan starts, the blue line indicating the scan commences then stops & freezes. Warning box comes up and states that scanner is unable to communicate with email program, that the cables might be disconnected or the scanner turned off, neither of which is the case. Both computer & scanner have been checked, background programs such as Trend Micro & download manager have been turned off without any change. Scanner drivers are all up to date.

All Replies (2)

more options

Just a thought, are Tbird your primary email-client? Or does win10 assume its a Microsoft-product?

more options

This article has a part about scanning and mailing http://kb.mozillazine.org/Emulate_Microsoft_email_clients#Interoperability

Gewysig op deur Gnospen