Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't open attachment while composing the email

  • 1 antwoord
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur user01229325

domii
domii
more options

Hi, Can anybody help with this issue? I try to open the attachment to check the doc. I attached but no luck, it popped up a new email instead of the attachment.

Please help! Thanks.

Hi, Can anybody help with this issue? I try to open the attachment to check the doc. I attached but no luck, it popped up a new email instead of the attachment. Please help! Thanks.

All Replies (1)

user01229325
user01229325
more options

What are you doing that does not work?

I had no problem using the Attach button and placing a .docx file in the attachment window to the right of the address bar. From there I can double click the file or right click the file and select Open and in both cases using a .docx file it opened MS Word and displayed the document.

When I tried it with a .jpg file it would not work. I went into Tools-Options-Attachments-Incoming it was set to use Microsoft Office 2010 for .jpg files so I changed it to using Photoshop CC and it worked fine after that.

I tested with a .pdf and that works fine.