Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Will you make the UX better?

  • 3 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur christ1

more options

I'm experiencing an unusable user interface. When I click around in the application nothing happens, after about 5-10 seconds i'm met with a "Not responding" title and a Windows "Not responding" popup dialog. If I just wait for a response it can take up to 5-20 seconds before the click is registered and executed. When switching applications using Alt + Tab the computer responds fast to every other program but when TB is selected nothing happens, until I wait 20 seconds, then the application appears.

I searched around and investigated extensions, add-ons and plugins and found that McFee Anti-Spam and others could be the cause of trouble for TB. Regardless, all other programs responds to clicks in their UIs including McFee.

With McFee Anti-Spam deactivated and other features striped I still had problems. I felt a better performance as 20 seconds became 16 seconds, but still the UI is unbearable.

If I go to offline mode. The UI is fine. So the cause is the imap sync in the background. That tells me that background tasks of syncing and downloading content in the background as equal priority as the UI responsiveness. I can't understand why the two are not separated so the UI have priority and will respond regardless of the background activity.

I have TB version 24.6.0

The lack of UI responsiveness make TB unusable. Properly separate the UI from the background tasks!

When will those process be divided so that we can get a usable application?

I expect TB to be able to handle at least 4-5 email accounts where 2 of those accounts hold at least a 1000-3000 messages.

Regards, Steffen.

I'm experiencing an unusable user interface. When I click around in the application nothing happens, after about 5-10 seconds i'm met with a "Not responding" title and a Windows "Not responding" popup dialog. If I just wait for a response it can take up to 5-20 seconds before the click is registered and executed. When switching applications using Alt + Tab the computer responds fast to every other program but when TB is selected nothing happens, until I wait 20 seconds, then the application appears. I searched around and investigated extensions, add-ons and plugins and found that McFee Anti-Spam and others could be the cause of trouble for TB. Regardless, all other programs responds to clicks in their UIs including McFee. With McFee Anti-Spam deactivated and other features striped I still had problems. I felt a better performance as 20 seconds became 16 seconds, but still the UI is unbearable. If I go to offline mode. The UI is fine. So the cause is the imap sync in the background. That tells me that background tasks of syncing and downloading content in the background as equal priority as the UI responsiveness. I can't understand why the two are not separated so the UI have priority and will respond regardless of the background activity. I have TB version 24.6.0 The lack of UI responsiveness make TB unusable. Properly separate the UI from the background tasks! When will those process be divided so that we can get a usable application? I expect TB to be able to handle at least 4-5 email accounts where 2 of those accounts hold at least a 1000-3000 messages. Regards, Steffen.

All Replies (3)

more options
more options

The problem is not McAfee. Well not entirely, as you can see from my initial post I did deactivate the plug-in and from McAfee itself where only some improvement was discovered.

Why is it that all other processes accept interaction including McAfee when supposedly McAfee is using all of the processing power dedicated to the TB application? Why won't whatever processing done while downloading/syncing data be executed in its own thread with less priority?

I am very curious about how an application like TB can let itself freeze just because a download or sync process is running and draining its resources.

more options

The article gives clear instructions about what to do with McAfee to fix the problems it is causing with Thunderbird. Please follow those instructions. If you're having problems with that please contact McAfee support or ask in a McAfee forum. If you're still having problems after following all steps as described in the article we may conclude McAfee isn't the problem. If you think you know better I'm done with this thread.