Firefox crashes
c14bd976-b7d5-4100-96ad-2b5b82140605 Application Basics
Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0
Crash Reports for the Last 3 Days
Report ID: bp-c14bd976-b7d5-4100-96ad-2b5b82140605 Submitted: 1 minute ago
Report ID: bp-474f8297-62dd-49d8-8f4a-530332140606 Submitted: 43 minutes ago
Report ID: bp-a1465c5c-80e6-411c-95cf-fac8d2140604 Submitted: 15 hours ago
Report ID: bp-337c32d8-5ed5-44ed-bbfe-c12912140605 Submitted: 16 hours ago
Report ID: bp-25bdacca-2cc1-44dd-8189-b9e6b2140602 Submitted: 3 days ago
All Crash Reports
Extensions
Name: save oon Version: 2.14 Enabled: false ID: [email protected]
Name: save Oon Version: 2.14 Enabled: false ID: gbjn7k54oh@gch-ioy.edu
Name: YoutubeAdblocker Version: 1.0 Enabled: false ID: [email protected]
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140603140158 browser.startup.homepage_override.buildID: 20140603140158 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1402048658 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1402006196
Graphics
Adapter Description: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Adapter Drivers: igdumd64 igd10umd64 Adapter RAM: Unknown Device ID: 0x2e32 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer. DirectWrite Enabled: false (6.1.7600.16385) Driver Date: 5-6-2009 Driver Version: 8.15.10.1749 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.4 Version in use: 4.10.4
NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
All Replies (3)
Hi Abirabar, unfortunately I don't think that I will be able to tell you how to fix this problem. I am gathering information for user advocacy about Firefox 30. I know you gave the crash reports and things like that. Could you reply and give information about what you were doing, what sites you were on and things like that. It would be a lot of help.
Product Firefox Version 30.0 Build ID 20140603140158 Release Channel release
Processor Notes sp-processor05_phx1_mozilla_com.8208:2012; HybridCrashProcessor; WARNING: raw_crash missing Add-ons
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Product Firefox Version 30.0 Build ID 20140603140158 Release Channel beta OS Windows NT OS Version 6.1.7600
Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.