How do I get sound working in Firefodx?
I go to Central Pacific Bank's website and try to pay my bills, but when I click on "Pay bills" it does not do anything. Before it would go to pay bills. Now when I click it does not respond. There website is not responding. So I try on America Online browser and no problem. I can pay my bills. How come with Firefox it now does not work? This is the second time I am having problem with Firefox and it is becoming annoying. What's the problem?
All Replies (1)
Did this website work previously and recently stopped working? In that case:
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
Another common diagnostic test is to test the site in Firefox's Safe Mode, which bypasses interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.
You can restart Firefox in Safe Mode using
Help > Restart with Add-ons Disabled
In the dialog, click "Start in Safe Mode" (not Reset)
Any difference?