Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox suddenly disappears, but still running

  • 2 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Shar35

more options

Firefox suddenly disappears from the screen and the icon too, while it is still running. When I try to reopen it, a window pops up to warn that Firefox is still running. I have to close the session from Task Manager (End Process firefox.exe from Processes tab). This happens only on my account. I do not experience this problem on a different account.

I have XP sp3.

Firefox suddenly disappears from the screen and the icon too, while it is still running. When I try to reopen it, a window pops up to warn that Firefox is still running. I have to close the session from Task Manager (End Process firefox.exe from Processes tab). This happens only on my account. I do not experience this problem on a different account. I have XP sp3.

All Replies (2)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

See also:

more options

Disabling hardware acceleration resolved the problem. Thanks.