Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Mozilla Thunderbird doesn't save passwords eventhough i check the box

  • 6 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu Nils Wiwie

more options

I did a clean install for my PC, Installed Thunderbird, added my mail account, checked "save in manager" after entering my password. After restarting the prompt keeps appearing after starting. The Password Manager has no saveds passwords.

I tried deleting cert9 and key4 and session.json, none of those helped.

I did a clean install for my PC, Installed Thunderbird, added my mail account, checked "save in manager" after entering my password. After restarting the prompt keeps appearing after starting. The Password Manager has no saveds passwords. I tried deleting cert9 and key4 and session.json, none of those helped.
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

perhaps dete the password files from Thunderbird profile and see if that helps. (sometime they get corrupted. ) Of late there are lots of folk updating for older version and skipping V68 which modified the store. Result is some sort of corruption just like you are talking about nothing saves.

First try it the way described here https://bugzilla.mozilla.org/show_bug.cgi?id=1768542#c6

If that does not work try deleting the logins and key4 files she excluded.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (6)

more options

Do you have an antivirus that offers a password vault feature? or third part software?

more options

I do but i want to keep mail and the rest of my passwords seperate. I am looking for a solution in Thunderbird itself, before reinstalling windows the password was being kept safely.

more options

I would suggest checking the product with the password vault and see if it is helping itself to your passwords.

more options

Even if the program is not running in any way, the passwords are not being saved.

more options

Isisombululo Esikhethiwe

perhaps dete the password files from Thunderbird profile and see if that helps. (sometime they get corrupted. ) Of late there are lots of folk updating for older version and skipping V68 which modified the store. Result is some sort of corruption just like you are talking about nothing saves.

First try it the way described here https://bugzilla.mozilla.org/show_bug.cgi?id=1768542#c6

If that does not work try deleting the logins and key4 files she excluded.

more options

Matt schrieb

perhaps dete the password files from Thunderbird profile and see if that helps. (sometime they get corrupted. ) Of late there are lots of folk updating for older version and skipping V68 which modified the store. Result is some sort of corruption just like you are talking about nothing saves. First try it the way described here https://bugzilla.mozilla.org/show_bug.cgi?id=1768542#c6 If that does not work try deleting the logins and key4 files she excluded.

Thank you very much, i was just finding stuff about deleting the files this said NOT to delete. This worked for me.

Thank you for your help!