When I erase an address mail while writing a message it crashes @ mozilla::gfx::UserData::Add. (old Thunderbird v45 on Mac) [SOLVED] Update to newer Thunderbi
While I'm writing a message to several personns if I make a mistake in the e-mail adresse, each time I erase even only one letter or the whole adress, thunderbird crashes. I tried with the safe mode but it does the same thing. I use a professional directory. Here is a copy of the crash report. I hope my english is good enough to be understood, if not I can try to explain more by answering your questions. Thanks a lot.
AdapterDeviceID: 0x1626 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.8.0 AddonsShouldHaveBlockedE10s: 0 BuildID: 20170305125302 CrashTime: 1543590988 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 GraphicsCriticalError: |[0][GFX1]: Invalid CG context at Init Size(759,108) InstallTime: 1491012853 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1626GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1314 StartupTime: 1543589684 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20170305125302","version":"45.8.0","vendor":null,"platformVersion":"45.8.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":1600,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"18.2.0","locale":"fr-FR"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1626","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"fr","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>"},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17239},"addons":{"activeAddons":{},"theme":{"id":"[email protected]","blocklisted":false,"description":null,"name":"Lime Lime Lime Nennis","userDisabled":false,"appDisabled":false,"version":"0","scope":1,"foreignInstall":false,"installDay":17246,"updateDay":17246},"activePlugins":[{"name":"Shockwave Flash","version":"31.0.0.153","description":"Shockwave Flash 31.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17855}],"activeGMPlugins":{},"activeExperiment":{},"persona":"348778"}} Theme: classic/1.0 Throttleable: 1 Vendor: Version: 45.8.0 useragent_locale: fr
Ce rapport contient également des informations techniques sur l'état de l'application lors du plantage.
Okulungisiwe ngu Wayne Mery
All Replies (4)
I can't see anything obvious here, but it would help if you provided the last few crash reports: select Help/Troubleshooting Information, click All Crash Reports, then copy the links for the Report IDs and post them here.
I notice you're using TB 45 on OS X; do you have the same problems with TB 60.3.2?
Suzy, please post your crash IDs here in your report.
See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Hello, Here is the crash ID for the last reports : bp-8eab8c0c-e629-4fb7-ae31-f95970181210 10/12/2018 08:46 bp-f4af4d64-8275-4e10-a560-b12300181203 03/12/2018 10:31 bp-c6fdf992-22e5-46ec-b814-f0ed00181130
I downloaded TB 60.3.2 and it seems to have solved the problem. I have to make some more tests but since then, thank you very much for helping.