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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Unable to watch Amazon Prime video streams as Widevine Content Decryption Module plug in keeps crashing despite being up to date - really frustrating

  • 1 baphendule
  • 26 zinale nkinga
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  • Igcine ukuphendulwa ngu cor-el

twojags
twojags
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Have just updated Firefox and tried to watch an Amazon Video stream. Keeps crashing with message to say I do not have Widevine Content Decryption Module plug-in. This is shown as installed and always active on plug-ins page. It is also up-to-date as of 28th June 2017. Can anyone help please?

Have just updated Firefox and tried to watch an Amazon Video stream. Keeps crashing with message to say I do not have Widevine Content Decryption Module plug-in. This is shown as installed and always active on plug-ins page. It is also up-to-date as of 28th June 2017. Can anyone help please?

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Try to remove the gmp folders in the current profile folder to make Firefox retrieve a fresh Widevine copy.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Try to toggle DRM off/on to see if that makes Firefox load the components.

  • Options/Preferences -> Content: Play DRM