Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

After upgrading to version 52.1.0 lost one of my 6 email account folders

more options

After upgrading to 52.1.0 lost one of my 6 email folders. Previous version if I remember well was 45. The problem is that this folder is the most used email account with all the inbox and sent messages. I have a backup but is over 1 year old. OS: win7 32bit

Any ideas how to get back the missing folder?

The inbox messages are also in another pc, but I am still missing all the sent messages (more than a thousand).

Any ideas also how can I transfer the inbox messages if there will be no solution?

Thanks

After upgrading to 52.1.0 lost one of my 6 email folders. Previous version if I remember well was 45. The problem is that this folder is the most used email account with all the inbox and sent messages. I have a backup but is over 1 year old. OS: win7 32bit Any ideas how to get back the missing folder? The inbox messages are also in another pc, but I am still missing all the sent messages (more than a thousand). Any ideas also how can I transfer the inbox messages if there will be no solution? Thanks

Isisombululo esikhethiwe

Are you talking about a pop or imap mail account?

if imap, right click on imap mail account in fodler Pane and select 'Subscribe' is folder in list , if yes, select line for folder and click on 'Subscribe' click on OK

If pop: Is the folder still in your Profile ?

Make hidden files and folders visible:

In Thunderbird

  • Help > Troubleshooting Information
  • click on 'Open Folder' button

a new window opens showing profile name contents.

  • Click on 'Mail' folder
  • click on pop mail account name

Can you see the name of the folder as a file with no extension and also a file with .msf extension? If it was a subfolder of eg: 'Inbox' click on 'Inbox.sbd' folder Can you the files with same name as missing folder?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

Isisombululo Esikhethiwe

Are you talking about a pop or imap mail account?

if imap, right click on imap mail account in fodler Pane and select 'Subscribe' is folder in list , if yes, select line for folder and click on 'Subscribe' click on OK

If pop: Is the folder still in your Profile ?

Make hidden files and folders visible:

In Thunderbird

  • Help > Troubleshooting Information
  • click on 'Open Folder' button

a new window opens showing profile name contents.

  • Click on 'Mail' folder
  • click on pop mail account name

Can you see the name of the folder as a file with no extension and also a file with .msf extension? If it was a subfolder of eg: 'Inbox' click on 'Inbox.sbd' folder Can you the files with same name as missing folder?

more options

It is a POP account.

Yes, I can see the the name of the folder both with .msf extension and as a plain folder.

I can see also the account when I open the "account settings" .

But I cant see it in all folders.

How can I make it appear again?

more options

I rolled back to v. 45.8.0

All of a sudden the folder appeared as before.

I think that might be a problem with the new release 52.1

Thanks anyway Toad

Okulungisiwe ngu VasilisTousis