Firefox crashes
I have Linux Mint. Firefox was working until the update to v46. Now it crashes on start. Tried Safe mode, but crashes. Tried Refresh Firefox, but still crashes. Tried uninstall then re-install and still crashes. Any help would be greatly appreciated. Here is the crash reporter info below: SafeMode: 0 SecondsSinceLastCrash: 808 StartupTime: 1462182013 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}", "applicationName":"Firefox","architecture":"x86-64","buildId": "20160421124000","version":"46.0","vendor":"Mozilla","platformVersion"
- "46.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{
"distributionId":null,"distributionVersion":null,"partnerId":null, "distributor":null,"distributorChannel":null,"partnerNames":[]}, "system":{"memoryMB":7957,"virtualMaxMB":null,"cpu":{"count":4,"cores"
- 4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,
"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3001,"extensions":[ "hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1", "hasSSE4_2"]},"os":{"name":"Linux","version":"3.2.0-23-generic", "locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null}, "binary":{"model":null,"revision":null},"system":{"model":null, "revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null, "adapters":[{"description":"VMware, Inc. -- Gallium 0.4 on llvmpipe (LLVM 0x300)","vendorID":"VMware, Inc.","deviceID":"Gallium 0.4 on llvmpipe (LLVM 0x300)","subsysID":null,"RAM":null,"driver":null,"driverVersion":"2.1 Mesa 8.0.4","driverDate":null,"GPUActive":true}],"monitors":[],"features":{ "compositor":"none"}}},"settings":{"blocklistEnabled":true, "e10sEnabled":false,"e10sCohort":"unsupportedChannel", "telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US", "update":{"channel":"release","enabled":true,"autoDownload":true}, "userPrefs":{},"addonCompatibilityCheckEnabled":true, "isDefaultBrowser":false},"profile":{"creationDate":16920,"resetDate": 16923},"addons":{"activeAddons":{"[email protected]":{"blocklisted": false,"description":"Ubuntu modifications for Firefox","name":"Ubuntu Modifications","userDisabled":false,"appDisabled":false,"version":"3. 2","scope":8,"type":"extension","foreignInstall":true, "hasBinaryComponents":false,"installDay":16696,"updateDay":16696, "signedState":2},"[email protected]":{"blocklisted":false,"description"
- "Web sharing for Firefox","name":"Firefox
Hello","userDisabled":false,"appDisabled":false,"version":"1.2.6",
"scope":1,"type":"extension","foreignInstall":false,
"hasBinaryComponents":false,"installDay":16916,"updateDay":16912},
"[email protected]":{"blocklisted":false,"description":"Staged
rollout of Firefox multi-process feature.","name":"Multi-process
staged
rollout","userDisabled":false,"appDisabled":false,"version":"1.0",
"scope":1,"type":"extension","foreignInstall":false,
"hasBinaryComponents":false,"installDay":16916,"updateDay":16912},
"[email protected]":{"blocklisted":false,"description":"When you
find something you want to view later, put it in
Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,
"version":"1.0","scope":1,"type":"extension","foreignInstall":false,
"hasBinaryComponents":false,"installDay":16916,"updateDay":16912}},
"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":
false,"description":"The default
theme.","name":"Default","userDisabled":false,"appDisabled":false,
"version":"46.0","scope":4,"foreignInstall":false,
"hasBinaryComponents":false,"installDay":16916,"updateDay":16912},
"activePlugins":[{"name":"QuickTime Plug-in
7.6.9","version":"","description":"<a
href=\"http://kdekorte.googlepages.com/gecko-mediaplayer\">Gecko Media
Player</a>
1.0.4
Vide","blocklisted":false,"disabled":false,"clicktoplay":
true,"mimeTypes":["video/quicktime","video/x-quicktime","image/x-
quicktime","video/quicktime","video/quicktime","application/x-
quicktimeplayer"],"updateDay":15206},{"name":"DivX Browser
Plug-In","version":"","description":"<a
href=\"http://kdekorte.googlepages.com/gecko-mediaplayer\">Gecko Media
Player</a>
1.0.4
Vide","blocklisted":false,"disabled":false,"clicktoplay":
true,"mimeTypes":["video/divx","video/vnd.divx"],"updateDay":15206},{
"name":"RealPlayer 9","version":"","description":"<a
href=\"http://kdekorte.googlepages.com/gecko-mediaplayer\">Gecko Media
Player</a>
1.0.4
Vide","blocklisted":false,"disabled":false,"clicktoplay":
true,"mimeTypes":["audio/x-pn-realaudio","application/vnd.rn-
realmedia","application/vnd.rn-realaudio","video/vnd.rn-realvideo",
"audio/x-realaudio","audio/x-pn-realaudio-plugin","application/smil"],
"updateDay":15206},{"name":"mplayerplug-in is now gecko-mediaplayer
1.0.4","version":"","description":"<a
href=\"http://kdekorte.googlepages.com/gecko-mediaplayer\">Gecko Media
Player</a>
1.0.4
Vide","blocklisted":false,"disabled":false,"clicktoplay":
true,"mimeTypes":["audio/x-mpegurl","video/mpeg","audio/mpeg","video/x
-mpeg","video/x-mpeg2","audio/mpeg","audio/x-mpeg","audio/mpeg2",
"audio/x-mpeg2","audio/mp4","audio/x-mp4","video/mp4","video/x-m4v",
"video/3gpp","audio/mpeg3","audio/x-mpeg3","audio/x-mpegurl","audio/
mp3","application/x-ogg","application/ogg","audio/x-ogg","audio/ogg",
"video/x-ogg","video/ogg","application/x-vlc-plugin","application/x-
google-vlc-plugin","audio/flac","audio/x-flac","video/fli","video/x-
fli","video/x-flv","video/flv","video/vnd.vivo","audio/x-matroska",
"video/x-matroska","application/x-nsv-vp3-mp3","audio/x-mod","audio/x-
aiff","audio/basic","audio/x-basic","audio/x-scpls","video/x-mng",
"audio/webm","audio/x-webm","video/webm","video/x-webm"],"updateDay":
15206},{"name":"Windows Media Player
Plug-in","version":"","description":"<a
href=\"http://kdekorte.googlepages.com/gecko-mediaplayer\">Gecko Media
Player</a>
1.0.4
Vide","blocklisted":false,"disabled":false,"clicktoplay":
true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","video/x-
msvideo","video/msvideo","application/x-mplayer2","video/x-mplayer2",
"application/x-ms-wmv","video/x-ms-asf","video/x-ms-asx","video/x-ms-
wm","video/x-ms-wmv","audio/x-ms-wmv","video/x-ms-wmp","application/x-
ms-wmp","video/x-ms-wvx","audio/x-ms-wax","audio/x-ms-wma",
"application/x-drm-v2","audio/wav","audio/x-wav"],"updateDay":15206},{
"name":"Skype Buttons for Kopete","version":"","description":"Mime
Type x-skype for Skype
Buttons","blocklisted":false,"disabled":false,"clicktoplay":true,
"mimeTypes":["application/x-skype"],"updateDay":15598},{"name":"Adobe
Reader 9.5","version":"","description":"The Adobe Reader plugin is
used to enable viewing of PDF and FDF files from within the browser.
","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":
["application/pdf","application/vnd.fdf","application/vnd.adobe.xfdf",
"application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],
"updateDay":15915},{"name":"IcedTea-Web Plugin (using IcedTea-Web
1.2.3 (1.2.3-0ubuntu0.12.04.4))","version":"","description":"The <a
href=\"http://icedtea.classpath.org/wiki/IcedTea-Web\">IcedTea-Web
Plugin</a> executes Java
app","blocklisted":false,"disabled":false,"clicktoplay":true,
"mimeTypes":["application/x-java-vm","application/x-java-applet",
"application/x-java-applet;version=1.1","application/x-java-applet;
version=1.1.1","application/x-java-applet;version=1.1.2","application/
x-java-applet;version=1.1.3","application/x-java-applet;version=1.2",
"application/x-java-applet;version=1.2.1","application/x-java-applet;
version=1.2.2","application/x-java-applet;version=1.3","application/x-
java-applet;version=1.3.1","application/x-java-applet;version=1.4",
"application/x-java-applet;version=1.4.1","application/x-java-applet;
version=1.4.2","application/x-java-applet;version=1.5","application/x-
java-applet;version=1.6","application/x-java-applet;version=1.7",
"application/x-java-applet;jpi-version=1.7.0_50","application/x-java-
bean","application/x-java-bean;version=1.1","application/x-java-bean;
version=1.1.1","application/x-java-bean;version=1.1.2","application/x-
java-bean;version=1.1.3","application/x-java-bean;version=1.2",
"application/x-java-bean;version=1.2.1","application/x-java-bean;
version=1.2.2","application/x-java-bean;version=1.3","application/x-
java-bean;version=1.3.1","application/x-java-bean;version=1.4",
"application/x-java-bean;version=1.4.1","application/x-java-bean;
version=1.4.2","application/x-java-bean;version=1.5","application/x-
java-bean;version=1.6","application/x-java-bean;version=1.7",
"application/x-java-bean;jpi-version=1.7.0_50","application/x-java-vm-
npruntime"],"updateDay":16134},{"name":"Shockwave
Flash","version":"11.2.202.616","description":"Shockwave Flash 11.2
r202","blocklisted":false,"disabled":false,"clicktoplay":false,
"mimeTypes":["application/x-shockwave-flash","application/
futuresplash"],"updateDay":16900},{"name":"Shockwave
Flash","version":"11.2.202.616","description":"Shockwave Flash 11.2
r202","blocklisted":false,"disabled":false,"clicktoplay":false,
"mimeTypes":["application/x-shockwave-flash","application/
futuresplash"],"updateDay":16903}],"activeGMPlugins":{"gmp-
gmpopenh264":{"version":null,"userDisabled":false,
"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
UptimeTS: 2.8534842
Vendor: Mozilla
Version: 46.0
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (4)
hi, are you using the Oxygen GTK theme? if so, you might be experiencing https://bugzilla.mozilla.org/show_bug.cgi?id=1268185 unfortunately...
philipp said
hi, are you using the Oxygen GTK theme? if so, you might be experiencing https://bugzilla.mozilla.org/show_bug.cgi?id=1268185 unfortunately...
I'm have the KDE distro, but may have been using the Oxygen theme. Sorry, I don't remember.
philipp, looks like this bug has been fixed. Correct me if I am wrong. Btw, nice to see you.
maxegonatl,
If you are using the Oxygen theme in KDE4, then you are experiencing a bug. KDE reported this bug as well and as been fixed. For reference, do not comment in bug reports
- https://bugs.kde.org/show_bug.cgi?id=331020
- https://quickgit.kde.org/?p=oxygen-gtk.git&a=shortlog&h=vgtk3-1.3.4
Technical info from bug report regarding fix (for searching later)
This is https://bugs.kde.org/show_bug.cgi?id=331020 which was fixed in https://quickgit.kde.org/?p=oxygen-gtk.git&a=shortlog&h=vgtk3-1.3.4 Ubuntu have back-ported the fix [1], and so crash rates should be dropping. Fedora took the fix long ago. [2] The oxygen-gtk engine was assuming that the cairo_context_t passed to gtk_render_frame() is the same as previously passed with a "draw" signal emission on the widget. The rendering API was designed to not even need a widget [3] and so Gecko does not emit a "draw" signal on a widget. The engine registers an "OxygenVersionContainer" type with "VersionString" qdata, so it would possible to detect old versions and switch to a fallback theme, but we wouldn't know whether old versions have a back-ported fix. [1] https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1575781 [2] https://bugzilla.redhat.com/show_bug.cgi?id=1065099 [3] https://bugzilla.gnome.org/show_bug.cgi?id=735211#c7
moses said
philipp, looks like this bug has been fixed. Correct me if I am wrong. Btw, nice to see you.
Fixed by Ubuntu and not by Mozilla. https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1575781
Those who prefer GTK2 and GTK2 Themes on LTS distros (the latest GTK 3 they may get on those distros is the minimum 3.4) could consider using Firefox 45 ESR. The last update for this ESR branch will be 45.8.x ESR unless Mozilla extends it. It only gets allow security and stability fixes. https://www.mozilla.org/firefox/organizations/all/
By the time Firefox 45 ESR is EOL the LTS distros could be using GTK 3 as norm.
Okulungisiwe ngu James