In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

cross posted with Nellus91. Sorry - please ignore.

Application Basics

Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Extensions

Name: Consumer Input Version: 9948 Enabled: false ID: ConsumerInput@Compete

Name: DivX Plus Web Player HTML5

Name: DnsBasic Version: 1.0 Enabled: false ID: {650EED71-89E2-453B-8DCF-2AA1B4AE6EF3}

Name: Lyrics Finder Version: 1.110 Enabled: false ID: [email protected]

Name: Norton Toolbar Version: 2012.5.11.8 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Norton Vulnerability Protection Version: 10.1.0.68 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Name: TopArcadeHits Version: 1.0 Enabled: false ID: {0113D088-8ED1-468C-B225-585A9C53B5E3}

Name: Wajam Version: 1.26 Enabled: false ID: {5a95a9e0-59dd-4314-bd84-4d18ca83a0e2}

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.search.useDBForOrder: false browser.startup.homepage: http://www.aniroleplay.com/ browser.startup.homepage_override.buildID: 20130910160258 browser.startup.homepage_override.mstone: 24.0 dom.mozApps.used: true extensions.lastAppVersion: 24.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1382380935 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1382380935

Graphics

Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 1-27-2011 Driver Version: 8.15.10.2291 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10 Version in use: 4.10

NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1

You may have enabled a NoFollow feature in an extension to highlight links.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I have seen in your sistem details that you have an exstension named "TopArcadeHits". It s a malware that infects firefox.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

I messed around a bit with the plugins. I noticed when I turn off Shockwave Fash 11.9.900.117 it stops, but I'm unable to watch videos any more.

Is there any way I can turn off just the text hightenlightened feature?

I tried all the programs so far, but Hitman Pro and AntiRookkit. Nothing worked so far, other than turning off Shockwave flash.

Should I even bother with trying the other two?

Can you attach a screenshot?

• http://en.wikipedia.org/wiki/Screenshot
• https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Use a compressed image type like PNG or JPG to save the screenshot.

Did you try Safe Mode?

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I did, but it didn't work.

The in-text ad is called "infolinks". I'm unable to take a screen shot at the moment, but I will later if I still need to.

See:

• [/questions/938788]